Bell/Valet Associate

What you'll bring to the team Qualifications & Experience Bell / Valet Associate Department: Hotel Operations Location: LEGOLAND® Hotel in Goshen, NY Be the First Smile of the Vacation! At the LEGOLAND® Hotel, vacations start the moment families arrive — and that’s where YOU come in! We are looking for energetic, friendly, and fun Bell / Valet Associates who love creating magical first impressions. If you’re outgoing, great with kids, and not afraid to be a little silly to make someone smile, this role is for you. Our team members bring positive energy every day and help turn simple moments into unforgettable memories. What You’ll Do As a Bell / Valet Associate, you will: Welcome guests warmly at the main entrance with a smile and high energy Provide valet parking services (manual & automatic vehicles) Assist guests with luggage handling, storage, and delivery (up to 75 lbs.) Explain valet procedures and provide directions when needed Escort guests to reception and assist with check-in flow Deliver messages, mail, and packages to guest rooms promptly Maintain cleanliness and presentation of the hotel entrance and lobby Perform room checks during checkout to ensure no personal items are left behind Transfer luggage during room changes Assist with parcel packaging when needed Answer guest questions about hotel amenities, park attractions, dining outlets, and local attractions Use radios and hotel systems properly to support operations Participate in pre-shift briefings and team meetings You’ll also help ensure a smooth, efficient arrival experience — especially for families excited to begin their adventure! What We’re Looking For Our ideal candidate is: Outgoing, warm, and approachable Great with children and families Comfortable being playful, silly, and engaging Reliable, flexible, and ready to jump in wherever needed Professional in appearance and grooming A team player with a “hustle” mentality Requirements Must be 18 years or older Valid driver’s license with a clean driving record Ability to drive both manual and automatic vehicles Ability to lift and move luggage up to 75 lbs Comfortable standing and working outdoors for extended periods Strong verbal and written English communication skills Full availability including evenings, weekends, holidays, and summer Flexible schedule required (shifts may fall between 7:00 AM – 11:30 PM and vary based on hotel needs) Preferred candidates will have: Prior customer service experience Knowledge of the local area and park attractions Safety & Compliance Team members must follow all company Health, Safety & Security policies and comply with ASTM, NEC, NSF, OSHA, and state/local regulations. Prompt reporting of incidents and adherence to safe work practices is required. Why Join Us? Be part of a fun, high-energy environment Help create magical vacation moments for families Work with a team where members average a 2-year tenure Gain valuable hospitality and guest service experience If you’re ready to welcome guests with big smiles and even bigger energy, we’d love to meet you! Apply today and help us make every arrival awesome! Benefits Pay Range USD $20.34/Hr. Submit a Referral ( At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. Location (Country-State-City) US-NY-Goshen Job ID 2026-11535 Employment Type Part-Time Offer/Contract Type At Will (US Only) Location Name LEGOLAND New York Job Locations US-NY-Goshen LEGOLAND