Systems Engineer

Kwest Information Technology Systems Engineer Position Description

Position: IT Systems Engineer

Report to: IT Security Operations Manager

Job Description Overview

The Systems Engineer is responsible for the reliability, performance, and ongoing improvement of Kwest Group's core technology infrastructure. This role serves as a key technical partner to the IT Security Operations Manager and supports the systems, platforms, and technologies that enable secure and efficient business operations.

The Systems Engineer ensures the stability and effectiveness of server infrastructure, identity management, endpoint management, backup systems, and business-critical technology services. This position plays an important role in infrastructure modernization, operational efficiency, and the delivery of dependable technology solutions that support both field and office operations.

Duties and Responsibilities

• Administer and maintain Windows Server environments, virtual infrastructure, storage platforms, and related business systems.
• Ensure server performance, reliability, and availability through routine maintenance, patching, upgrades, monitoring, and system optimization.
• Support identity and access management processes, including Active Directory, Microsoft Entra ID, Microsoft 365, account provisioning, group management, and access controls.
• Administer endpoint and mobile device management platforms, including policy management, compliance enforcement, application deployment, and device lifecycle management.
• Monitor backup systems, verify successful completion of backups, perform restore testing, maintain backup documentation, and support disaster recovery readiness.
• Lead and support infrastructure projects, including system upgrades, platform migrations, cloud service integrations, server replacements, and endpoint management improvements.
• Serve as an escalation point for complex technical issues involving servers, Microsoft 365, identity platforms, endpoint management systems, and business applications.
• Collaborate with third-party vendors and technology partners to support infrastructure initiatives, issue resolution, and continuous improvement efforts.
• Create and maintain accurate documentation for systems, configurations, processes, infrastructure changes, and vendor-supported solutions.
• Identify opportunities to improve efficiency through automation, scripting, system standardization, and process improvement.
• Support cybersecurity initiatives through secure system administration practices, patch management, access controls, vulnerability remediation, and technology compliance efforts.
• Ensure infrastructure systems remain secure, stable, scalable, and aligned with business needs.
• Perform additional infrastructure, systems, security, and technology-related duties as assigned.

Preferred Qualifications

• Experience in a senior systems administrator, systems engineer, infrastructure engineer, or similar role.
• Experience supporting multi-site business environments.
• Experience with Microsoft Intune migrations, identity platform transitions, or endpoint management modernization initiatives.
• Familiarity with enterprise networking concepts, including firewalls, switches, wireless infrastructure, and site-to-site VPN connectivity.
• Relevant Microsoft, VMware, CompTIA, or cybersecurity certifications.

Requirements and Qualifications

• Degree in Information Technology, Cybersecurity, Computer Science, Business Technology, or a related field; or equivalent hands-on experience in systems administration, systems engineering, infrastructure support, or a related technical role.
• Strong experience supporting Windows Server environments, Active Directory, Group Policy, DNS, DHCP, file services, and related Microsoft infrastructure technologies.
• Experience managing virtual infrastructure, preferably VMware.
• Working knowledge of Microsoft 365 and Microsoft Entra ID, including user administration, licensing, authentication, and access management.
• Experience administering Microsoft Intune or similar endpoint and mobile device management platforms.
• Experience supporting backup systems, restore testing, disaster recovery processes, and business continuity initiatives.
• Strong troubleshooting and problem-solving skills across servers, endpoints, identity platforms, cloud services, and business applications.
• Experience using PowerShell or similar scripting tools to automate administrative and operational tasks.
• Solid understanding of cybersecurity principles, including least privilege access, multi-factor authentication, patch management, vulnerability remediation, logging, and secure system configuration.
• Demonstrated ability to work independently, manage competing priorities, and take ownership of assigned systems, projects, and outcomes.
• Strong written and verbal communication skills, including the ability to document technical processes and procedures clearly.
• Valid driver's license with reliable transportation.

About Kwest Group

At Kwest Group, we are driven by a clear mission: to lead the civil construction industry through an unwavering commitment to safety, quality, and customer service. As a 100% employee-owned company (ESOP), we empower our team members to take ownership of every project, fostering innovation and excellence from concept to completion. Central to our mission is a steadfast commitment to ensuring zero harm to every team member on every project. This commitment to zero harm is complemented by a comprehensive focus on total human health.

Founded in 2003, Kwest Group has grown from its roots in Port Clinton, Ohio, to become a trusted partner across the United States and the Caribbean. Our journey is defined by building strong, lasting relationships with our clients, grounded in mutual trust, integrity, and a deep understanding of their unique needs.

Core Values

Our core values-Safety, Quality, and Customer Service-are the pillars that support everything we do. These values guide our decisions, shape our culture, and ensure that every project meets the highest standards.

Core Focus

Our core focus is to enrich the lives of our team members by fostering strategic growth and profitability, ensuring a safe, thriving, and values-driven company. We believe that by investing in our people, we create a foundation for long-term success that benefits our clients, team members, and communities

Our Niche

Kwest Group excels in performing complex civil construction projects safely. Our expertise enables us to tackle the most demanding projects with confidence, delivering exceptional results that our clients can rely on.

Target Market

Our target market includes energy, industrial, public, federal, and rail clients across the United States, with particular emphasis on the Midwest, Appalachia, and Southeast regions. We remain open to engaging with like-minded partners from any location when the right opportunity arises. We seek clients who exhibit financial stability, align with our core values, foster collaborative relationships, and share a forward-thinking perspective.

Four Uniques

Kwest Group stands out in the industry with our four uniques:

• Safety Priority: Safety is ingrained in our culture and is our foremost commitment on every project.
• Agile Team: Our adaptable and responsive team is capable of quickly adjusting to the evolving needs of our clients and projects.
• Collaborative Construction Services: We foster strategic partnerships and interconnected relationships to deliver superior outcomes.
• Team Integrity Focus: Integrity guides our team's actions, ensuring transparency, fairness, and accountability throughout our organization.

Our dedication to safety and excellence has been recognized industry wide. Kwest Group was honored as the Associated Builders and Contractors (ABC) 2024 Contractor of the Year and has received national safety recognition awards from prestigious organizations like ABC and the Associated General Contractors of America (AGC).

At Kwest Group, we are also dedicated to making a positive impact beyond our project sites. Our Environmental, Social, and Governance (ESG) initiatives reflect our commitment to responsible business practices, from reducing our carbon footprint to fostering a diverse and inclusive workplace.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change at any time, with or without notice.


EEO

Kwest Group maintains a non-discrimination policy for all team members and applicants in every facet of the company's operations. In compliance with federal and state laws, Kwest Group recruits, hires, trains, and promotes all qualified team members, in all job titles, without unlawful discrimination based on race, color, creed, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, citizenship, national origin, disability, veteran status or genetic information.