Head of Client Success (Creator Marketing)

Who we are Passionfroot is the leading platform where modern tech brands scale creator-led growth — and where top creators manage and monetize brand partnerships. We work with companies like Replit, Figma, and Framer (and the next wave of unicorns) to run high-impact B2B creator programs across LinkedIn, YouTube, Instagram, X, newsletters, and more. We’re an early-stage, fast-growing startup — and this is a chance to step into a high-impact leadership role shaping how creator marketing is delivered at scale. The Role We’re hiring a Client Success Lead to oversee our highest-value client engagements and lead a team of Campaign Managers delivering large-scale, agency-style creator marketing programs. You’ll own both client outcomes and team performance — acting as a senior client partner, a team leader, and a strategic operator when needed. This is a hands-on leadership role: you’ll guide strategy and execution while stepping in directly on high-priority campaigns when needed. What You’ll Do Lead Client Relationships & Growth Act as the senior point of contact for our key accounts (interfacing with CMO, Head of Growth, Influencer Marketing Leads) Own client success, retention, and expansion across our managed accounts Lead strategic planning, campaign reviews, and performance conversations with clients, in partnership with the campaign manager Position Passionfroot as a long-term growth partner, not just the campaign executors Manage & Scale the Campaign Team Lead, mentor, and develop a team of 5-6 Campaign Managers Set the standard for campaign quality, team communication, and execution Create systems and processes that improve the scalability of creator marketing campaigns on Passionfroot Oversee Campaign Strategy & Execution Oversee end-to-end execution of high-budget creator campaigns (2M+ in ad spend per month, across 6-8 accounts) Guide clients on strategy: creator selection, campaign structure, and creative direction Ensure campaigns align with broader GTM and revenue goals Jump into execution when needed for priority clients or complex programs Own Reporting & Performance Establish and own a weekly reporting cadence across all key accounts Translate campaign data into clear, executive-level insights and narratives appropriate for a CMO Continuously improve how we measure and communicate ROI Identify opportunities to optimize, upsell, and expand campaign budgets Shape Product & GTM Act as a senior voice between clients and product Identify patterns, gaps, and opportunities to improve the platform Use AI to test solutions to those problems, refine those AI solutions, then provide recommendations back to product team to embed these solutions into the product. Contribute to how Passionfroot scales its managed services and GTM motion Who You Are This role is ideal if you come from: An agency background (Account Director, Group Account Director, Client Partner), or A director-level in-house role (Marketing, Growth, Influencer/Creator Marketing) You likely: Have 6–10+ years of experience in marketing, client success, or agency services Have deep experience running or overseeing creator/influencer marketing campaigns Have managed large budgets and complex, multi-stakeholder campaigns Have experience leading and developing high-performing teams Are comfortable operating at both a strategic and executional level when needed Communicate confidently and succinctly with senior stakeholders and executives Are highly organized and thrive in a fast-paced, ever-changing environment Bonus Points If You’ve managed 6 or 7-figure monthly campaign budgets You’ve worked with B2B, SaaS, or Startups You’ve used Passionfroot or similar creator marketing platforms You’re excited about building the future of creator-led GTM in B2B What Success Looks Like Clients see Passionfroot as a critical growth partner Campaigns consistently deliver strong performance and clear ROI Your team is high-performing, accountable, and growing Reporting is sharp, insightful, and tied to business outcomes You unlock expansion opportunities across existing accounts What We Offer We’re a fast-growing startup at an inflection point — it’s an exciting time to join. Competitive Compensation – commensurate with experience (senior-level) Health Benefits – 100% of employee premiums covered Team Off-sites – Barcelona, Mallorca, South of France, Berlin Tools & Workspace – Latest Apple hardware At Passionfroot, you’ll have the opportunity to build, lead, and define what great creator marketing looks like for the next generation of B2B companies. #J-18808-Ljbffr Passionfroot