Team Lead

Scooter's Coffee

About the Role

Ready to lead with Courage, Humility, Integrity, and Love ? As a Shift Lead , you'll help direct an efficient workflow, support store operations, and serve as the go-to leader when the Store Leader is away. You'll be a role model for baristas, a champion of Amazing customer experiences, and a key player in driving store profitability. If you love people, coffee, and leadership - this is your moment.

What You'll Do

Lead the Customer Experience

Ensure every guest receives a consistent, quality experience
Execute brand recipes and techniques with precision
Resolve customer concerns with positivity and professionalism
Lead your team in delivering an Amazing experience every time

Keep the Store Running Smoothly

Maintain speed of service during high-volume peaks
Stay calm, anticipate guest needs, and manage workflow efficiently
Use downtime wisely to prep for the next rush

Train & Develop Your Team

Assist the Store Leader with onboarding and training new team members
Build strong working relationships with the team
Identify motivation factors and provide clear, constructive feedback
Reinforce performance standards set by Hart Family Coffee

Drive Sales & Profitability

Seek opportunities to increase sales through consistent upselling
Hold baristas accountable to upselling standards
Understand key store metrics and help improve overall performance

Operational Expertise

Be the subject matter expert in:

Cash handling
POS system
Operational procedures
Health & sanitation standards
Store business metrics

Serve as a keyholder and master all opening/closing procedures
Ensure all team members follow Hart Family Coffee procedures and safety guidelines

Support Store Leadership

Help find coverage for open shifts
Assist with administrative duties as requested
Communicate business health clearly to the team

Qualifications

Available for 25+ hours per week
Passion for people and leadership
Willingness to master brand recipes and techniques
Strong communication and teaching skills
Ability to work cooperatively in a team environment
Excellent problem-solving skills and attention to detail
Dependability, integrity, and adaptability
Energetic, fast-paced, flexible work style
Desire to grow with a rapidly expanding company

Why You'll Love Working Here

Fun, positive team culture
Leadership growth opportunities
Flexible scheduling
A chance to make an impact every shift
Coffee perks (of course!)

Apply

Vacancy posted 2 days ago

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