Senior Product Manager

Role Description

Own day-to-day execution of the Revenue Cycle Management product roadmap, ensuring on-time delivery of capabilities across:

• Charge capture
• Coding
• Claim creation and submission
• Payer processing
• Payment posting
• Denial management
• Accounts receivable
• Patient balances
• Reporting
• Related billing workflows

Partner with executive stakeholders to refine product strategy based on:

• Client feedback
• Market trends
• Regulatory and payer changes
• Operational performance
• Product data

Develop an AI- and automation-first product approach that:

• Reduces repetitive work
• Surfaces exceptions
• Recommends next-best actions
• Enables billers to focus on high-value and complex activities

Identify opportunities to apply:

• Intelligent agents
• Workflow automation
• Predictive analytics
• Rules-based processing

Coordinate with internal engineering teams, external development partners, and agencies to manage:

• Deliverables
• Timelines
• Dependencies
• Quality across multiple concurrent workstreams

Define and prioritize product requirements, working with engineering and design to:

• Translate revenue cycle needs into detailed workflows
• Specifications
• Business rules
• Acceptance criteria

Design intuitive billing experiences that:

• Help users understand work queues
• Claim status
• Exceptions
• Recommended actions
• Financial impact without unnecessary navigation or manual research

Partner closely with billing operations, implementation, support, and client-facing teams to:

• Understand real-world workflows
• Incorporate operational expertise into product decisions

Drive adoption and expansion across Experity's customer base of:

• 5,700+ urgent care clinics
• 40 million annual patient visits

Establish and monitor product and operational KPIs, including:

• Clean claim rate
• Denial rate
• Days in accounts receivable
• First-pass resolution
• Payment velocity
• Automation rate
• User productivity
• Reimbursement outcomes

Use product analytics and operational data to:

• Identify workflow bottlenecks
• Payer patterns
• Preventable denials
• Opportunities for continuous improvement

Conduct interviews and workflow observations with:

• Billers
• Coding teams
• Revenue cycle leaders
• Practice administrators
• Other client stakeholders

Build and present product updates, business cases, performance results, and roadmap recommendations to:

• Internal leaders
• Executive-level client stakeholders

Partner with compliance, security, legal, and operational stakeholders to ensure products meet:

• Applicable healthcare
• Billing
• Privacy
• Regulatory requirements

Qualifications

• Bachelor's degree in Computer Science, Engineering, Product Design, Business or equivalent combination of education and experience
• 5+ years of product management experience, with a strong track record of shipping complex B2B SaaS or healthcare technology products
• Deep knowledge of healthcare revenue cycle management, including charge capture, coding, claim submission, clearinghouses, payer adjudication, remittance processing, denial management, accounts receivable, and payment posting
• Experience building products for billers, coding professionals, revenue cycle leaders, practice administrators, or healthcare operations teams
• Genuine enthusiasm for AI-enabled products and workflow automation
• Strong understanding of the appropriate balance between automation and human judgment
• Experience translating complex business rules, payer requirements, and operational processes into clear product requirements and scalable software workflows
• Comfortable working with external development partners and managing deliverables across distributed teams
• Strong analytical skills, with experience using product, operational, and financial data to make decisions and measure outcomes
• Excellent written and verbal communication skills
• Demonstrated ability to manage competing priorities and deliver results across complex, interconnected product areas

Preferred

• Experience with urgent care, ambulatory care, physician billing, professional claims, or multi-location healthcare organizations
• Familiarity with agentic AI systems, MCP (Model Context Protocol), retrieval-augmented generation, or similar AI orchestration frameworks
• Experience designing work queues, exception-based workflows, rules engines, or human-in-the-loop automation systems
• Knowledge of healthcare transaction and interoperability standards, including X12, HL7, FHIR, electronic remittance advice, and electronic data interchange workflows
• Experience with claim scrubbers, clearinghouses, payer portals, eligibility systems, coding tools, contract management, or payment platforms
• Familiarity with CPT, HCPCS, ICD-10-CM, modifiers, medical necessity, payer policies, and common causes of claim rejection or denial
• Experience with event-driven architectures, workflow orchestration, or real-time messaging systems
• Background working in regulated industries such as healthcare or financial services

Travel

Anticipate travel up to 15% of the time for:

• Client meetings
• Company gatherings
• Workflow observations
• Industry events - approximately once per quarter

Benefits

• Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision
• All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful
• This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more
• Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling
• Experity offers a generous PTO plan and increases with milestones
• Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals
• We bring our Team Members together when we can to strengthen the team, build relationships, and have fun
• Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match

Compensation

Budgeted between $107,750 and $151,400 dependent upon applicable experience.

Remote

Experity offers Team Members the opportunity to work remotely or in an office.

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

#LI-REMOTE

Equal Opportunity Employer

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