Senior Field Service Engineer

Job Title: Senior Field Service Engineer
Location: Austin, TX
Duration: Fulltime


Responsibilities:
Support and End Users service as defined under client's warranty and service support agreements
Maintain proper reporting methods for all activities of customer support as defined by Service Manager
Assist in new equipment installations, "add-ons," and upgrades
Produce regular reports to customer and client management
Provide customer training and retraining
Ensure an adequate level of know how among customers' 'users'
Manage client's parts inventory at the locations assigned to this position
Assist in setting client's spare parts to maintain proper levels of stock in accordance with Company policy
Repair parts and components according to general service policy
Verify that spare systems are stored properly and are available without delay when needed
Provide sales support and sales related information
Collaborate with sales and customer on-site evaluations
Be familiar with customer operating methods, procedures, and policy
Adhere to customers' site policies and guidelines with regards to safety, performance and behavior
Maintain customers' information with the utmost confidentiality
Provide customer support during working schedule as defined by service contract
Be prepared to support the customer beyond the defined working schedule as required



Requirements :
Bachelor degree in Electrical / Mechanical Engineering or equivalent experience
Minimum 3 years of experience
Ability to perform manual and physical labor in cleanroom environment
Must be able to bend, crawl & work in and around systems within semiconductor fab
Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered
First level software troubleshooting and support
Previous experience working with multi-discipline semiconductor metrology equipment preferred with cleanroom experience
The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
Understanding of semiconductor practices, safety, ergonomics, and yield requirements