Sales Associate

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Training & development

Position Summary
The Sales Associate is the first point of contact for members and prospective clients and plays a critical role in delivering an exceptional studio experience while driving membership growth. This role is responsible for generating leads, converting prospects into members, building relationships, supporting member retention, and ensuring smooth front desk operations.

The ideal candidate is energetic, outgoing, sales-driven, highly organized, and passionate about delivering outstanding customer service in a fast-paced fitness environment.

We Offer

• Extensive Paid Training: We provide comprehensive paid training and certifications to ensure your success.
• Competitive Compensation: Enjoy competitive base pay, commission, and performance bonuses.
• Studio Membership: Access a free Studio Membership as part of your perks.
• Product Discounts: Take advantage of exclusive discounts on our products.
• Flexible Scheduling: Benefit from a schedule that accommodates your educational or personal goals.
• Casual Dress Code: Embrace a fitness casual dress code in a comfortable work environment.
• Collaborative Atmosphere: Work in a passionate and collaborative environment.
• Growth Opportunities: Gain the opportunity to learn every aspect of the business, with the potential to become a Franchisee or Business Owner.

Key Responsibilities

Membership Sales & Lead Conversion

• Execute consultative sales conversations to convert leads into Orangetheory memberships
• Conduct studio tours and introductory consultations for prospective members
• Follow up with leads through calls, texts, and email outreach
• Build rapport with prospects to understand goals and recommend membership solutions
• Consistently work toward individual and studio membership sales goals
• Promote studio challenges, retail offerings, and special membership promotions

Member Experience & Retention

• Deliver a welcoming, energetic, and professional first impression to every member and guest
• Build strong relationships with members to create connection and increase retention
• Greet members by name and provide personalized service
• Proactively engage members before and after class to strengthen community connection
• Address member questions and concerns promptly and professionally
• Support retention efforts through outreach, follow-up, and member engagement initiatives

Front Desk Operations

• Manage daily front desk responsibilities efficiently and accurately
• Check members into class and assist with booking, account updates, and membership questions
• Maintain accurate member profiles and studio records within studio systems
• Ensure studio communication is timely, professional, and consistent
• Support opening and closing procedures as assigned

Studio Presentation & Operations

• Maintain a clean, organized, and professional front-of-house environment
• Ensure the lobby, retail displays, and common areas reflect Orangetheory brand standards
• Assist with studio setup and overall readiness for daily operations
• Help ensure seamless class transitions and positive member flow

Community Engagement & Brand Representation

• Represent Orangetheory Fitness with professionalism, enthusiasm, and positivity
• Support studio events, community outreach efforts, and promotional campaigns
• Help foster a strong, inclusive studio culture that builds member loyalty

Performance Expectations

Sales Associates are expected to:

• Meet or exceed membership sales goals
• Deliver exceptional customer service at every interaction
• Demonstrate urgency, professionalism, and attention to detail
• Build strong relationships with members and prospects
• Contribute to a positive, high-energy team culture

Qualifications

• Strong sales, customer service, or hospitality experience preferred
• Excellent communication and interpersonal skills
• Self-motivated with a results-driven mindset
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving skills
• Passion for fitness, health, and helping others

Role Summary

The Sales Associate is responsible for driving membership growth, creating exceptional member experiences, and supporting daily studio operations , serving as a key contributor to the energy, success, and community that define Orangetheory Fitness.

Orangetheory Fitness Vision

• To be the trusted global leader of innovative heart rate-based interval training.

Orangetheory Fitness Values

• Passion
• Integrity
• Accountability
• Innovation
• Community

Benefits

• Health/Vision Insurance for full time employees
• Bonus + Commission
• Free Orangetheory Membership

Compensation: $15.00 per hour


Jobs That Make a Real Difference
About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives . When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE
Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. to see more about Diversity, Equity and Inclusion at Orangetheory.

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees. If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please .