Billing & Collections Specialist

Join Arizona's largest, most prominent not-for-profit hospice, serving the valley since 1977.

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Benefits:

• Supportive work environment with a culture of caring for patients and one another.

• Competitive wages and excellent benefit program.

• Generous Paid Time Off.

• Flexible schedules for work/life balance

Position Profile

Responsible for billing and collection activities for Hospice of the Valley and its subsidiaries across all programs. Completes pre-billing review and documentation in the EMR; prepares, submits, and follows claims through the clearinghouse to payer adjudication; and performs post-billing tasks to support accurate, timely reimbursement. Monitors accounts receivable aging, completes proactive follow-up with payers and patients/families, processes adjustments, and maintains current A/R documentation and collection status in the EMR; may also post payments and adjustments when applicable.

Key Responsibilities

• Performs preliminary work in preparation for billing.

• Bills assigned payers and programs.

• Ensures timely follow-up and collection of outstanding accounts receivable for assigned payers.

• Maintains accurate accounts receivable documentation and data within the EMR.

• Provides responsive, professional service to internal and external customers.

• Ensures accurate posting of Medicare, Medicare Advantage, commercial insurance and self pay payments and adjustments to patient accounts.

• Maintains and enhances professional skills.

• Adheres to high standards of personal and professional conduct.

Minimum Qualifications

• Minimum three years of healthcare billing and collections experience.

• Knowledge of Medicare, Medicare Advantage, commercial and AHCCCS insurance and billing regulations and guidelines.

• Strong interpersonal, verbal and written communication skills.

• Ability to influence/persuade and gain commitment from others.

• Professional image, enthusiastic attitude and self-motivated work ethic.

• Excellent computer skills, including intermediate-level Excel.

• Strong math and data entry skills, including 10-key by touch.

• Ability to identify and resolve problems in a timely manner.

• Ability to gather and analyze information skillfully.

• Ability to manage time well, meet deadlines and perform assigned duties with attention to detail, speed, accuracy, and follow-through.

• Ability to work independently with minimal supervision; self-starter.

• Ability to deal with personal and confidential information in a professional manner.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V