Customer Service Advocate

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The CSA will be the voice of OHI. As a CSA you will answer customers' inquiries, assess their needs, and walk them through effective solutions to all questions and grievances. The CSA must have a high level of emotional intelligence and the ability to serve our customers with patience and empathy. OHI CSAs are tasked with delivering world class customer service skills to all our customers. Hours will be 8am to 5pm EST. This is a remote, work from home position.

Responsibilities:

• Ability to actively listen and communicate clearly
• Able to multitask, problem solve and provide effective solutions
• Works well with others and helps to foster a supportive work environment
• Knowledge of our company's industry, and products
• Able to document customer communications efficiently and with detail
• Review and accurately process all incoming orders and requests
• Professionally ease conflict and provide the appropriate resolutions
• Completes tasks on time and can prioritize work
• Handle sensitive situations where something has gone wrong ensuring OHI customers receive the best service possible
• Collaborate with other departments to ensure issues are resolved in a timely manner and that solutions are created to avoid future issues
• CSAs are empowered to solve issues related to their software and hardware and expected to collaborate with OHI IT when necessary
• Ability to maintain confidentiality of patient records adhering to all HIPPA guidelines
• Research and explain complex situations
• Other duties as assigned

Requirements:

• High School Diploma and or GED Some college course work preferred
• 1 year of Customer Service Experience in a fast-paced environment
• Ability to work alone and as a team member
• Experience working on several different systems, and multiple screens
• Must have functioning internet and ability to work from home
• Quiet and professional environment expected for virtual meetings and calls

OHI is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.