Service Now Integration Lead
RIT Solutions
Service Now Integration Lead
This position serves as the overall Service Now Integration Lead to support a variety of Snow implementation activities. It is the overall architect, and team lead for all Service Now efforts.
Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) Office of the Deputy Chief Information Officer (ODCIO) Knowledge Management Team in Mission Support.
Leverage previous deployment experience to design (Architect, document etc) solutions through the use of models, presentation and other documents.
Identify opportunities to leverage existing modules / functionality within Service Now.
Facilitate data gathering and creation of programmatic weekly, monthly, and quarterly reports to leadership, and lead the response to data calls from leadership.
Assist with the development of data/information control standards and handling processes.
Develop project plans for new work activities and manage work to the plan.
Provide project management support to key ODCIO KM efforts in support of the ODCIO KM Lead.
Provide support for team management as required by managing Service Now team, assigning tasks etc.
Provide guidance, insight, and strategic direction to Service Now implementation and development work as an experienced facilitator and liaison between the customer and the technical team.
Support the full lifecycle development process (requirements gathering, testing, training, documentation) and track progress through to completion.
Guide user experience (UX) and design best practices.
Mature the Knowledge Management-related training and user feedback initiatives.
Coordinate across stakeholders with divergent needs and drive strategies and standards in a timely fashion.
Minimum qualifications:
• 5+ years of professional work experience
• Works independently designing and developing new software products or major enhancements to existing software for a healthcare/clinical environment.
• Acts as highest level technical expert, addressing problems of systems integration, compatibility, healthcare semantics, informatics and multiple platforms.
• Responsible for project completion.
• Performs feasibility analysis on potential future projects to management
• Bachelor's degree in Healthcare IT, computer science, electronics engineering, engineering or technical related field, or an additional 10 years of experience may be substituted for degree requirements
Need to have qualifications:
• VA experience preferred
• Experience implementing Electronic Health Records
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