Customer Relations Specialist

Overview Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states: AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY . Responsibilities Handle a high volume of inbound/outbound calls in a timely, professional manner Identify, research, and resolve customer needs related to home improvement projects and financing options Follow communication scripts while maintaining a natural and empathetic tone Assist clients (contractors, lenders, homeowners) through various service-related requests and escalations Manage service requests through multiple digital platforms, ensuring timely and accurate responses Use internal systems to document, escalate, and track customer issues Work cross-functionally with internal departments to fully resolve customer concerns Participate in training, special projects, and team meetings as assigned Ensure full compliance with company policies and applicable financial regulations Maintain a positive, solution-oriented attitude at all times Qualifications Minimum 1 year of customer service/call center or office experience required 1+ years in financial services, home improvement, or sales is a plus Experience with CRM tools and Microsoft Office Suite Technical proficiency with the ability to troubleshoot basic software and connectivity issues Strong verbal and written communication skills Ability to type at least 35 WPM accurately Self-motivated, dependable, and able to work independently Must pass a background check in compliance with state and federal laws Previous remote work experience preferred Previous experience with Five9 phone system a plus Work Schedule & Compensation Hours: Full-time, 40 hours/week Set Shifts: Schedule 1: Sunday-10a-2p, Monday, Thursday, and Friday-2:30p-12:00am EST. Off Tue/Wed. Schedule 2: Sunday-1p-5p, Monday, Tuesday and Wed 3p-12:00a EST. Off Thursday/Saturday Training: Paid, 2 weeks, Monday–Friday, 8:00 AM – 5:00 PM CST Pay: Starting at $15/hour + $1/hr shift differential for nights/weekends Status: Full time – Benefit (40 hrs) eligible 1st of month after 60 days Equipment & Work Environment Company-provided equipment for full-time, permanent employees Must have a secure, high-speed internet connection and dedicated workspace Ready to make a difference from the comfort of your home? Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry. #J-18808-Ljbffr