Customer Care Representative

Customer Care Representative (Remote) Location: Texas (excluding Houston), Arizona, or Colorado Employment Type: Contract | Full-Time | Remote Job Summary: The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem-solving skills, and the ability to communicate clearly and professionally. Ideal candidates are proactive, tech-savvy, and thrive in a fast-paced remote environment. Key Responsibilities: * Actively listen to customer concerns with empathy and patience * Provide accurate and timely solutions using available tools * Build trust through kind, responsive, and helpful interactions * Support customers via phone, chat, email, and social media * Assist with package tracking, returns, refunds, product info, and warranties * Guide customers through website navigation and product selection Required Qualifications: * Previous customer service experience * Strong written and verbal communication skills * Comfortable using Microsoft Office (Outlook, Word) * High School Diploma or equivalent Preferred Experience: * Hospitality, Retail, Food Service, or Call Center * Customer Care and Inbound Call Handling * Service-oriented mindset Schedule & Availability: * Standard Hours: Mon-Sat, 9:00 AM - 6:00 PM CST * Peak Season (Nov-Jan): Mon-Sun, 8:00 AM - 7:00 PM CST * Shift Bids: Assigned post-training based on availability and business needs Training Requirements: * Day 1 (Friday): Paid orientation (2 hours) * Weeks 1-3: Full-time training, Mon-Fri, 9:00 AM - 6:00 PM CST Attendance is mandatory for all training sessions. Remote Work Requirements: * Quiet, distraction-free workspace * Internet: Minimum 50 Mbps download / 10 Mbps upload (no wireless providers) * Equipment Provided: Laptop, mouse, headset * Casual dress code Perks: * Quarterly discount codes for premium lifestyle products * Opportunity for overtime during peak season *Job Type & Location*This is a Contract position based out of Fort Worth, TX. *Pay and Benefits*The pay range for this position is $16.50 - $16.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully remote position. *Application Deadline*This position is anticipated to close on Aug 31, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. *San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. *Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.