Operations Management, Manager

We are seeking an experienced IT Hardware Operations Manager for our client's IT hardware operations team. The ideal candidate will have a hands-on approach to overseeing all aspects of our hardware lifecycle. This includes managing a global inventory with a Just-in-Time (JIT) methodology, ensuring service level agreement (SLA) attainment, providing leadership for global Astreya team members, preparing supplier orders, end-user fulfillment, and identifying opportunities for efficiency and excellence in our operations. Key Responsibilities Service Delivery & Operations Oversee global IT hardware operations and ensure the timely fulfillment of all hardware orders and service tickets. [KPI] Guarantee strict adherence to and attainment of order and ticket SLAs. Manage the day-to-day activities of the hardware operations team, ensuring smooth and efficient workflows. Directly oversee all Astreya team members and provide insights on global hardware contractor team performance to regional leadership. [KPI] Create and manage hardware operations team schedules to ensure optimal coverage and support across all time zones. Operationalize hardware operations team members against bespoke and ad hoc project requirements as they are delivered by EUS leadership. Inventory & Supply Chain Management Develop and manage a comprehensive hardware dashboard for order and inventory tracking. Actively manage and monitor global stock levels to ensure a lean, Just-in-Time (JIT) operation. [KPI] Prepare monthly hardware orders by analyzing current and historical demand trends to accurately forecast hardware needs. [KPI] Implement strategies to ensure we never run out of critical stock globally, preventing any disruption to business operations. Reporting & Process Improvement Prepare and lead weekly, monthly, and quarterly business review reporting for senior leadership, providing insights into team performance, inventory status, and operational metrics. Proactively identify areas for process improvement within the hardware lifecycle and fulfillment process, and lead initiatives to drive efficiency and reduce costs. Develop and refine operational procedures to enhance service delivery and customer satisfaction. Team Leadership & Management Provide direct day-to-day management, mentorship, and support to Astreya team members. Lead the recruitment and interviewing process for new team members, ensuring our client has access to reliable, consistent, top talent. Foster a collaborative and positive team environment focused on continuous improvement and operational excellence. Qualifications Proven experience, at least 10+ years, in an IT operations or service delivery management role, with a focus on hardware. Strong background in inventory management, supply chain principles, and forecasting, preferably with experience in a JIT environment. Demonstrated experience in managing and leading a team, including performance management and scheduling. Expertise in SLA management and a track record of meeting or exceeding targets. Excellent analytical skills with the ability to generate and present detailed business reports. A strategic mindset with a passion for process improvement and operational efficiency. Strong interpersonal and communication skills, with the ability to collaborate effectively with team members, stakeholders, and suppliers. Schedule This role is expected to be onsite at our client's office in New York City 5 days a week. Normal shift will be 40 hours per week, 8am – 5pm, dependent on project requirements outside of normal schedule. Occasional weekend and evening oversight will be required to confirm off-hours operations are executing as expected. Salary Range $82,108.50 - $154,800.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHC Nationwide Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!