Client Experience Representative

Garden State Veterinary Services We are hiring Veterinary Client Services - Front Desk to support our busy hospital. If you enjoy being a part of a team of compassionate, dedicated staff members committed to helping animals, then we want to hear from you! As part of the hiring process, candidates that pass our initial review will be invited to complete a brief introductory interview through our AI-enabled assistant, BrightHire. This initial conversation helps us learn more about your experience, career goals, and interests while allowing our team to review candidates more efficiently. Rest assured, the interview is only the first step in the process. Your responses will be personally reviewed by a member of our Recruiting Team before any hiring decisions are made. The Veterinary Client Services - Front Desk is one of the most important positions in our emergency/specialty practice as you are on the front lines, there to greet each client who walks in the door, setting the stage for a positive client experience. Our CSRs are ambassadors of GSVS and will be responsible for checking clients in and out of the hospital, booking appointments, taking payments, and fielding busy phone lines. This position requires experience in a fast-paced customer facing role, and while veterinary experience is preferred, we would happily train and invest in the right candidate. About GSVS: We are a multispecialty practice with boarded specialists in cardiology, internal medicine, surgery, radiology, and critical care. Our clients and patients also have access to ophthalmology, oncology, radiation oncology, neurology, dermatology, and radioactive iodine treatment via our affiliated practice in Eatontown, NJ. Why GSVS: We are not your typical veterinary hospital! We know the winning recipe to maintain the care and compassion that our patients depend upon us for, is to create a safe and supportive space for you to put your skills to use, develop new skills, and be a part of our highly collaborative, fun, and friendly team! We are proud of our company culture and positive staff engagement within a fast paced, learning environment; and our associate employment longevity is proof of our commitment to take care of one another, and provide the highest standard of care to the patients we serve. About you: 1+ years experience in a client service role. Veterinary hospital experience is preferred. Strong customer background preferred Excellent communication skills are expected as you will often act as a liaison between the clients and the clinical staff Ability to answer multiple phone lines Data entry and attention to detail Comfort with taking deposits and discussing financial questions with clients Empathy and compassion for our clients Ability to be discreet and professional when appropriate Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community Positive outlook and ability to work well in a collaborative environment Honesty, integrity, and a desire to learn and have fun! Schedule: Wednesday - Saturday, 6pm - 4am Pay: $18/hr - $23/hr GSVS is proud to offer the following benefits: Competitive salary based on your level of experience Health, dental, and vision insurance, with HSA option- some plans paid 100% Maternity/Paternity leave Retirement Plan - 401K with employer match Employee Referral Bonus Paid Time off Mental health support with Talkspace Uniforms provided Pet discount for medical care Garden State Veterinary Services is located at 1200 Route 9, Woodbridge NJ 07095. Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.