New Patient Coordinator

Job Description

Job Description

At Revvwell, the next generation of the Center for Occupational & Environmental Medicine we are redefining what modern wellness looks like. Our innovative wellness concept combines functional medicine, advanced diagnostics, IV therapy, premium nutritional supplements, and personalized health solutions into one elevated customer experience.

We are seeking a dynamic, personable, and highly organized New Patient Coordinator to serve as the face of our brand and help create an exceptional experience for every patient and guest who walks through our doors.

This is an ideal opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and is passionate about health, wellness, and customer engagement.

New Patient Coordinator Responsibilities:

• Welcome patients and guests with professionalism, warmth, and enthusiasm. 
• Guide patients through the onboarding and scheduling process. 
• Coordinate appointments, follow-ups, and wellness services. 
• Educate prospective patients about Revvwell’s services, programs, and offerings. 
• Assist with retail supplement recommendations and customer purchases. 
• Support the patient journey from initial inquiry through ongoing engagement. 
• Answer incoming calls, emails, and text inquiries promptly and professionally. 
• Maintain accurate patient records and administrative documentation. 
• Collaborate with clinical and retail staff to ensure a seamless customer experience. 
• Support membership, package, and wellness program enrollment efforts. 
• Assist with front desk operations, payments, and daily administrative tasks. 
• Build strong relationships with patients through proactive communication and exceptional service. 

New Patient Coordinator Requirements:

• Minimum of 3 years of general professional work experience required. 
• Bachelor’s degree preferred. 
• Prior sales, retail, hospitality, concierge, or customer service experience strongly preferred. 
• Excellent interpersonal and communication skills. 
• Strong organizational and multitasking abilities. 
• Comfortable discussing wellness products and services with customers. 
• Positive, energetic, and solution-oriented attitude. 
• Proficiency with computers, scheduling software, and digital communication tools. 
• Ability to work in a fast-paced, customer-focused environment. 
• Interest in wellness, nutrition, fitness, or functional medicine is highly desirable. 

Preferred Qualifications:

• Experience in healthcare, wellness, med spa, fitness, hospitality, or luxury retail environments. 
• Prior experience with membership sales or consultative sales. 
• Familiarity with supplements, wellness services, or functional medicine concepts. 
• Experience handling sensitive customer information with professionalism and discretion. 

What We Offer:

• Competitive compensation. 
• Performance-based bonus opportunities. 
• Career growth opportunities within a rapidly growing wellness company. 
• Employee discounts on wellness products and services. 
• A modern, energetic, and purpose-driven work environment. 
• The opportunity to make a meaningful impact on people’s health and lives. 

Job Type:

• Full-time. 

Schedule:

• Monday to Friday.

Work Location:

• In-person.