Procurement Operations Specialist

For more than 40 years, CXtec has been helping organizations maximize value in their IT investments. We are the largest secondary market network hardware provider in North America. Today, we remain focused on providing creative lifecycle management solutions for organizations of all sizes, all over the world. We are looking for a Procurement Operations Specialist in Syracuse, NY who will develop and foster supplier relations to ensure customer expectations are met in accordance with our corporate values and goals. The ideal candidate will organize and facilitate all procurement functions, providing superior service to all departments and customers. They will collaborate with the Sales and Operations departments to identify and improve order process inefficiencies. This role requires a solid understanding of how to solve order-related problems for the customer. The hourly pay range for this position is $21.15 - $26.25 per hour. The actual hourly rate will vary based on applicant’s relevant skills, education, experience, certifications, and geographic location as well as other business and organizational needs. What You’ll Be Doing Coordinate and follow all procurement functions and responsibilities for assigned suppliers, from PO creation to shipment of product. Obtain and negotiate pricing and availability data in a timely manner at the request of the sales team. Manage multiple queues and efficiently process tickets and requests, including P&A and part number creation, as well as placing purchase orders for all CX company divisions. Monitor backlog and maintain accurate ship dates on all open purchase orders, re‑sourcing POs to alternate suppliers when appropriate. Execute drop shipment confirmations. Identify shipping discrepancies and report order problems when necessary. Process manual POs from authorized requests, emails and manual requisitions. Maintain data integrity by ensuring system costs are current and accurate. Conduct vendor evaluations and generate reports in accordance with established procedures. Proactively communicate with suppliers regarding service, pricing and delivery issues; develop efficient communication processes and recommend long‑term solutions to improve vendor performance. Address and resolve issues related to unknown or incorrect products received at the warehouse, invoice discrepancies and other procurement‑related problems. Recommend submission of Corrective Action Requests (CARs), Supplier Corrective Action Requests (SCARs) and monitor logs for Preventive Action Requests (PARs) as appropriate. Troubleshoot issues and, when necessary, escalade complex procurement or transaction matters to the appropriate team members. Collaborate regularly with the sales team to resolve order issues, clarify requirements and support the ordering process. Add new suppliers to Oracle. Optimize the use of vendor platforms to access current pricing, lead times, product details, shipment tracking and occasional order entry. Take on additional responsibilities as assigned. Adjust work hours occasionally based on business needs. What We’re Looking For Associate degree or higher; experience or background in purchasing, sales, customer service or logistics preferred. Demonstrated track record of accountability and accuracy. Strong commitment to delivering exceptional customer service and satisfaction. Excellent communication skills and proven ability to take ownership, stay organized and solve problems effectively. Ability to exercise initiative and decision‑making skills, work independently in a fast‑paced, dynamic environment while managing multiple priorities. Positive attitude and ability to work both independently and in an open team environment. Proficiency in Microsoft Office. Experience with Oracle systems. What We Offer Health insurance and prescription drug coverage Dental and vision insurance Company‑paid life insurance and voluntary life options Company‑paid short‑term and long‑term disability Critical illness, accident and hospital indemnity insurance Flexible spending accounts Pet insurance Traditional and Roth 401(k) retirement plan with company match Tuition reimbursement and Employee Assistance Program Paid vacation, sick/personal days and holidays Conditions of employment: Upon offer, candidates will be required to participate in a background check and complete a pre‑employment drug screen. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, #J-18808-Ljbffr