Manager, Royalty & Client Services

Manager, Royalty & Client Services

At BMG, we recognize the power of music and are dedicated to ensuring it thrives. We are a community of artists, songwriters, and partners, working together to create music and build lasting careers. Here, music creators find not just a business partner, but a trusted home where their work shapes culture and leaves a legacy. Together, we evolve and grow. We believe that creativity flourishes when people feel they belong. That means building a culture where everyone can show up as themselves, contribute freely, and be treated with fairness and respect - whatever their background, identity, or life story. We're committed to creating a workplace where individuality is valued, inclusion is intentional, and everyone has the chance to grow. All applicants to BMG will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Your Mission

We are seeking a strategic, and detail-oriented Royalty & Client Services person to join our global team. You will be a core member of the team requiring attention to detail, patience, and time management. In this role, you will handle client account updates which aid in facilitating accurate payments to our clients, assist department management with outreach projects related to our VIP partner deals, and have key responsibilities associated with royalty distribution preparation.

What You'll Be Doing

• Responsible for consolidating and preparing weekly payment requests for Finance and completing reconciliation reports, post payment release, for client transaction uploads. This will require collaboration with Accounts Payable and Finance.
• Represent department as the point person for Heirs & Estates. This will include consolidation of completed estate packages and liaising with BMG Legal team for document reviews.
• Partner with Department head and global working group to lead global conversations around client services workflow automations and system implementations through GenAI capabilities and use of LLM's.
• Work with development teams to explain wants/needs of functions and perform testing during development sprints.
• Assist Sr. Manager with recorded client inquiries and research as well as work on recorded client clean-up projects requested by Recorded Royalties and Finance.
• Investigate, review, and complete internal and external inquiries through research, problem solving and collaboration with other departments.
• Perform client updates within our systems to ensure proper payment and account details are on record.
• Maintain workload management in Jira Service Desk of all assigned tickets and tasks.
• Assist the team with large scale projects regarding client account clean-ups and outreach.
• Perform ad hoc tasks as needed to support the department and BMG clients.
• Independent resolution of basic to intermediate client inquires, including change of address, bank account updates, tax updates, myBMG account creations, statement and payment questions, income tracking, and sync related matters.

What We Are Looking For

Ability to multi-task, manage time efficiently, and prioritize tasks. Strong attention to detail and organization. Intermediate skills with MS Excel: V-look, pivot tables, cleaning data, conditional formatting, etc. Previous years of industry or related experience working with publishing royalties, recorded royalties, financial accounting, large data clean-up projects, exposure to AI models. Strong interpersonal skills: being able to define the appropriate type of communication for internal and external conversations based on the situation, approaching clients with patience and empathy, and being able to build relationships with our clients and colleagues. Ability to transition between analytical & servicing train of thought; having the mental agility to transition between tasks and needs on short notice. Previous experience with Jira Service Desk & SAP. SQL or other coding languages. Familiarity with Google OneDrive

Now What's In It For You

Enjoy flexibility with our hybrid setup: 3 days in office, 2 days remote. Experience peace of mind knowing that our comprehensive medical, dental, and vision coverage has got you covered. Maximize your savings with our dollar-for-dollar 401(k) match of up to 6% after your first year. Take time off to recharge with our flexible time off policy. Save money and time with our commuter benefits program. Stay healthy and earn financial rewards with our fitness reimbursement program and wellness incentives. Access well-being support 24/7 through our Employee Assistance Program. Kick off your weekends early with Summer Fridays. Unlock your potential with development opportunities, including mentorship programs, LinkedIn Learning and educational reimbursements. Be inspired by our talented artists at our showcases and playbacks. Pay Range $60,000-$63,000 per annum The pay range listed above is dependent upon factors such as work experience, qualifications and business needs. In addition to the range above, this role is eligible for a discretionary annual bonus and applicable benefits.