Systems Engineer IV

Responsibilities

Responsible for planning and carrying out activities related to network automation, monitoring, and automation tool support. Applies a systematic, disciplined, quantifiable approach for modifications of existing applications, simple changes, reports and request for network automation with minimal supervision from more senior engineers.

PRINCIPLE DUTIES:

• Assists in the planning, daily operation, and maintenance of Automation Systems.
• Perform project related tasks in alignment with senior engineer activities.
• Assists in performing analysis and prepares concise reports as to the results including recommendations for updates, repairs, and reconfigurations where necessary.
• Receives feedback from Operations or Network technicians in monitoring activities to identify opportunities for improvement and optimization of system performance.
• Develops and implements optimized automation systems.
• Develops and distributes automated reports and adhoc reports.
• Schedules, plans, and performs periodic scheduled maintenance to ensure systems are operating at optimal levels.
• Develops and implements virtualization solutions and software integration with other applications.
• Plans, coordinates and leads Automation projects.
• Coordinates with vendors.
• Responds to user problems, and works problems to resolution.
• Documents steps taken to resolve user problems and shares information with peers.
• Creates documentation to include process and procedure documents.
• Familiar and complies with IGT policies, processes and procedures.
• Familiar and complies with DCA ISO 9001, 20000 and IGT 27001 processes and procedures.
• Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing the risks and costs of providing services. 
• Adheres to service level agreements by following established SLA performance requirements.
• Adheres to IT best practices by following established IT best practice performance.
• Adheres to Incident Management process and performs assigned incident identification, notification, documentation, and intermediate level diagnosis and remediation activities.
• Adheres to Change Management process and performs assigned change activities including monitoring and tracking change activities. Participates and documents maintenance activities to ensure activities are completed with SLA requirements.
• Adheres to Release Management process and performs assigned network hardware and software release actions. Assists engineers in planning efforts associated with projects and releases.
• Adheres to Audit Management process and procedures and performs assigned actions to capture audit evidence criteria. Assists engineers in planning efforts associated with audit management.
• Collaborates with other parts of the organization as required to first share and analyze customer requirements and then develop and implement the best strategy and processes to meet those requirements.
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
• Provides training, mentoring, and coaching to network support personnel through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.

Qualifications

Educational

• Bachelor of Engineering/Computer Science or equivalent.

Skills & Attributes

• Demonstrated ability to communicate with all levels of staff and management.
• Excellent customer service, verbal and written communication skills.
• Excellent organisational and time management skills.
• Strong analytical and creative problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to Travel
• Able to obtain a Gaming License

Years of Experience:

• Good working knowledge of hardware and software applications.
• Experience in technical IS and technical support.
• Knowledge and experience of IGT gaming systems.
• Working knowledge of Windows 2003/2008, AIX Unix, SQL Server 2005/2008 and Microsoft Office Suite 2007.

Preferred:

• Provides first-rate 1st and 2nd level customer support, administration and reporting to client using IGT Systems products.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership