Operations Manager

Operations ManagerOpen to candidates nationwide; must be willing to relocate to Santa BarbaraAbout the RoleOur client, based primarily in Santa Barbara with regular time in New York City, is seeking a hands-on, highly capable Operations Manager to oversee the day-to-day running of two private residences. This is a leadership role for someone who brings precision, sound judgment, and genuine initiative to keeping a household running smoothly; who doesn't need to be told what to do next, but is also responsive to direction and ideas from the client.Just as important as the independence this role requires is the partnership behind it. The client is closely involved in how his homes are run and wants an Operations Manager who works alongside him, not around him. That means learning his preferences in real depth, listening closely to feedback, and adjusting quickly and thoughtfully based on it. The right person will keep him genuinely informed and engaged, making sure he is aware in detail of how things are being handled and what's coming next.The HomesThe role spans two properties: a coastal residence in the Santa Barbara area and a large, multi-level home in New York City. Both are well-appointed and supported by vendor teams, gardeners, cleaners, and other specialists, which may expand as needs evolve, and both require consistent attention to stay in top condition given their scale and setting.What You'll DoOversee daily operations, maintenance, and provisioning at both properties, from routine walk-throughs to coordinating vendors and tradespeopleAnticipate needs before they arise, keeping both homes stocked, fresh, and ready for the client's arrival at any time | on short noticeBuild and maintain relationships with vendors and service providers, gradually taking on more ownership of those relationships as trust developsTrack open items and project status through clear, organized written updatesExercise independent judgment on day-to-day decisions, including knowing when a decision point requires client communication.Coordinate light entertaining support as needed (occasional gatherings, cocktail events), though this is not a primary focus of the roleTravel between Santa Barbara and New York as needed to support both propertiesDocument processes and preferences as you learn them, building toward a working operations reference for the household over time as well as project-specific portfoliosBe available and on-call for emergencies after hours and on weekendsWhat We're Looking ForA minimum of 5+ years of experience in estate management, operations management, or a similarly structured household or hospitality leadership role or motivated highly intelligent individual with parallel experience in another domainSharp, detail-oriented, and highly organized, with the ability to manage multiple moving pieces without dropping detailsExcellent written and verbal communication skills; comfortable providing clear, thorough status updatesA self-starter who can work independently and make sound judgment calls, while knowing when to loop in the clientHonest and direct, someone who discloses issues proactively rather than minimizing or covering themWilling to be hands-on and learn the specifics of each property, from the practical to the highly personalGenuinely interested in learning the operational components of the environments as well as the client's process and communication preferences, with a motivation to improve functional and managerial skills over timeHigh discretion and respect for the client's privacy and routinesBased in or willing to relocate to the Santa Barbara area, with flexibility to travel to New York regularlyLegally authorized to work in the United StatesAble to undergo a detailed background check and provide excellent employment referencesCompensation and Benefits$175,000+ base salary | depending on experienceFull benefits including:Healthcare support for employee (100% paid)20 PTO days9 paid holidaysAccess to a CalSavers retirement planRelocation support provided