Inside Sales Manager - Tupelo, MS

Quick Snapshot

The Inside Sales Manager will manage our inside retention team. The position will be based in Tupelo, MS and will be a full-time office job. Prior management and/or supervisory experience will be preferred. Candidates should be local to the Tupelo area and ready to come into the office every day (100%). The office location for this position is: 499 South Gloster, Ste B2 – Tupelo, MS 38801 and all candidates should be able to commute to this location.

I. Job Summary
Manages the activities of the inside retention team and several supervisors and provides an accomplished level of expertise in the sale of WM services, with inside sales tactics and strategies, to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Area Sales Leadership Team to help resolve unique customer issues.
• Supervises activities of the Inside Sales Department. Ensures team members meet or exceed goals for retaining existing business, generate new business, opportunity generation and account management.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Develops and executes ongoing coaching and training to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
• Assists in the communication and maintenance of the Area pricing and service strategies through collaboration with Area departments.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
• Works with the Area Sales Leadership Team to develop and implement strategies to up sell and cross sell to customers via outbound calls.
• Communicates goals to Inside Sales Representatives. Arrange for proper training, if necessary so Inside Sales Representatives may successfully meet expectations.

III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

• Direct supervision of 24 full-time employees, including: 2 Supervisors and 22 Account Associates

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor’s degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
• Experience: Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience).
• Internal requirements include 3-years proven success in a Level 4-6 sales position.
• This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• General Competencies Include:
  • Build Relationships
  • Communicate With Impact
  • Demonstrate Adaptability
  • Demonstrate Integrity and Courage
  • Demonstrate Professionalism
  • Demonstrate Leadership/Coaching
  • Initiate Action
  • Produce Results
  • Think Strategically
  • Focus On Customers
  • Gain Commitment
  • Influence and Negotiate
  • Leverage Diversity
  • Manage Work/Time
  • Plan and Organize
  • Use Ethical Practices

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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