Customer Service Representative

Job Description

Job Description

Are you passionate about helping others and delivering exceptional customer service? We are seeking a Customer Service Representative to join a respected non-profit organization in Fond du Lac, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.

In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.

Why Join Us?

• Opportunity to transition into a permanent position
• Meaningful work supporting a mission-driven organization
• Collaborative and supportive team environment
• $1,000+ Quarterly Performance Bonus available to all contractors and employees

Key Responsibilities

• Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.
• Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.
• Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.
• Document customer interactions thoroughly to ensure complete and up-to-date records.
• Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.
• Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.
• Escalate complex issues to the appropriate team members to ensure timely and effective resolution.
• Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.

This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.

• Prior experience in customer service, call center support, or a similar client-facing role.
• Ability to handle a high volume of inbound calls while remaining detail-oriented and organized.
• Experience with order entry and accurate data input.
• Strong verbal communication and active listening skills.
• Comfortable making outbound calls as needed for follow-up and issue resolution.
• Solid problem-solving ability with a customer-focused approach.
• Basic computer proficiency and the ability to learn new systems quickly.