Customer / Client Service Representative - Smyrna, GA

Client Service RepresentativeLocation: Smyrna, GA (Hybrid)Duration: 6 Months CTHInterview Process: 1st Round will be virtual. 2nd Round of Interview is in person.Job Schedule: 6 weeks on onsite training for 40 hours per week. When the worker exhibits the proficiency required, determined by the manager, a Hybrid work schedule will be allowed.Job Hours: 8:00am-6:00pm EST (Manager will confirm schedule upon hire)Summary Business Unit: Stream LabsClient Service Reps counsel clients, contractors, and business on StreamLabs' product/service offerings and independently resolve tasks, while maintaining performance standards.Job Responsibilities:Counsel current and potential clients on water leak detection solutions and coordinate the installation of equipment. Training will be provided on product knowledge.Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their equipment, documenting interactions and following up as needed. Mostly Microsoft Office applicationsFollow-up on prescribed tasksSkills:Some technical proficiency to be able to move from one internal system to the nextStrong communication skillsThe ability to solve questions as related to the productWork effectively in a team environment using professional interpersonal and communication skills.Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards.Education/Experience:High school diploma or GED2-4 years of client service experienceProficiency with Microsoft Office, specifically Word and ExcelOutlook-initiate messages and responses with clients and contractorsWord-basic experienceExcel-need to be comfortable using Excel with regards to viewing spreadsheets and navigateStrong oral and written communicationProven organization skills and ability to multi-taskAbility to work independently, as well as in a team environmentExperience handling multiple priorities within established time constraints