Epic Willow Inpatient Analyst

Job Title: Certified Epic Willow Anlayst
Work Type: 100% remote
Work Duration: 1 Year Contract

TOP HARD SKILLS
• Must have Epic Willow Certification
• Epic Willow Inpatient Build & Configuration (4+ years)
• Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years)
• Application Support Operations & SLA Management (4+ years)

NICE-TO-HAVES
• Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background

DISQUALIFIERS
• Missing active, current Epic Willow Inpatient certification.
• Less than 4 years of experience in Epic application management.

POSITION OVERVIEW
We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare
IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application
workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a
dynamic healthcare environment. The successful candidate will bring 4+ years of experience in
Epic application management, with a strong track record in day-to-day operations, client
stakeholder engagement, and collaboration with cross-functional and offshore teams.

DAY-TO-DAY RESPONSIBILITIES
• Act as the primary subject matter expert (SME) for Epic Willow Inpatient application
workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely
resolution of incidents and service requests per defined SLAs.
• Monitor and manage error queues, label and printer issues, and pharmacy automation
interfaces.
• Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID
mapping, and perform root cause analysis on application issues.
• Build and maintain inpatient pharmacy configurations within the Epic EHR environment,
including medication order sets, formulary setup, dose checking rules, NDC billing
builds, pharmacy charge maps, and 340b billing workflows.

• Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage
medication loads (Medispan), and support medication build activities (IV mixtures,
compounding, and repackaging).
• Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations,
nurses, and physicians) and coordinate activities across Accenture, software vendors, and
offshore support teams.
• Maintain comprehensive system documentation (workflows, build specifications, testing
protocols) and ensure compliance with HIPAA, data governance, and medication safety
standards.

ADDITIONAL DESIRED SKILLS
• Additional Epic Certifications (Ambulatory, Home Infusion, or Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
• Pharmacy automation integration (dispensing cabinets, robot interfaces)

This is a remote position.


Compensation: $60.00 - $80.00 per hour


InterAction24 is a dynamic force in talent acquisition and workforce solutions, specializing in project-based deliverables that drive business success. From expertly managed resource services to strategic consulting, we provide end-to-end solutions that align with your goals-delivering the right talent, expertise, and execution to power your most critical initiatives.

A Market Leader

A Message from Our CEO: A Market Leader in Talent & Business Solutions
At InterAction24, we go beyond traditional recruitment to deliver strategic workforce and business solutions that drive measurable results. As a women-owned business enterprise, we specialize in project-based deliverables, resource management, and consulting services that empower organizations to meet evolving market demands.

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Since our inception, we have remained steadfast in our commitment to quality, ensuring every engagement is backed by disciplined evaluation, market insights, and a dedication to excellence. InterAction24 is more than a service provider-we are a trusted partner in delivering tailored workforce and business solutions that drive organizational success.

Vision

InterAction24 is the indispensable partner for organizations seeking innovative workforce and business solutions. We empower companies with cutting-edge strategies that evolve with changing market demands, delivering impactful results through expertise, technology, and unwavering commitment to excellence. Our vision is to drive the future of workforce solutions by providing seamless, scalable, and results-driven services that help businesses and professionals thrive in an ever-changing world.

Mission

Industry Leadership - Be recognized as a leader in workforce and business solutions through innovation, expertise, and service excellence.
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Sustainable Growth & Profitability - Drive ongoing success through innovation, strategic execution, and a commitment to excellence.
Commitment to Integrity & Excellence - Uphold the highest standards in service, ethics, and professionalism to create lasting impact.Core


Values

Honesty & Integrity - Conduct every aspect of our business with transparency, ethics, and unwavering integrity.

Excellence in Service - Deliver exceptional service, ensuring all commitments to our clients and partners are met with reliability and professionalism.

Respect & Inclusion - Value every individual, treating clients, employees, and partners with respect, dignity, and fairness.

Continuous Improvement - Embrace innovation and adaptability to enhance our solutions, processes, and overall impact.

Employee-Centered Culture - Recognize and support our employees as our greatest asset, fostering growth, collaboration, and success.

Passion & Pride - Approach every challenge with enthusiasm, dedication, and a commitment to making a meaningful difference.