Medical Receptionist 2369961 | Farmington, Connecticut | ProHealth Physicians

Medical Receptionist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our growing Family Medicine team.

This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

May be asked to float to local practices in the region for coverage depending on business need.

Schedule: The office is open Monday, Wednesday and Thursday 7:30AM - 6:00PM and Tuesday, Friday 7:30AM - 5:00PM (8-hour shift within business hours). In Fall the hours are changing to Monday - Friday 7:30AM-5:00PM. Final schedule to be determined upon hire.

Location: 599 Farmington Ave, Farmington, CT 06032

Primary Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Required Qualifications

• High school education or equivalent experience
• 1+ year of receptionist or customer service experience
• Intermediate level of computer proficiency in Microsoft Office

Preferred Qualifications

• Experience working in a healthcare setting
• Experience working with Epic
• Comfortable multitasking

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.