Medical Assistant - Family Practice

Medical Assistant

Performs patient care under the direction and supervision of the physician or Advanced Practice Provider (APP) in an ambulatory care setting.

Education/Training:

• High school graduate or equivalent.
• Successful completion of Medical Assistant training from an approved technical school (or verifiable applicable work experience in a patient care setting) required.

Licensure/Certification:

• Maintains current American Heart Association BLS Healthcare Provider Certification.
• If hired after January 1, 2015, maintains current certification by one of the following agencies within 6 months of hire:
• Certified Clinical Medical Assistant (CCMA) by National Health career Association (NHA)
• Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA)
• Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA)
• National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT)
• Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP)
• Registered Medical Assistant (RMA) by American Medical Technologists (AMT)
• Registered Medical Assistant (RMA) by the American Registry of Medical Assistants (ARMA)

Essential Functions:

• Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
• Supports and demonstrates effective and professional communication with patients and family members.
• Works collaboratively with the administrative and operations staff.
• Gathers patient data through interviews and observation.
• Assist patients and families with preparation for examination.
• Assists the physician or APP during examination and procedures.
• Demonstrates competency in specific tasks and skills as defined by the practice.
• Documents, treatments, procedures, and patient education according to Orlando Health and department specific policies.
• Assist the physician or APP by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation.
• Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.
• Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under the direction of a provider.
• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellent standards.
• Consistently demonstrates personal and patient safety practices and adherence to infection control standards outlined in Orlando Health policies.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

• Must be able to demonstrate the knowledge and skills necessary to provide care and can assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of medical/legal issues, patient rights and compliance with regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists business office as needed with reception, scheduling, and discharge of patients.