Guest Service Representative - Substitute

Job Description

Job Description

Join Our Team as a Substitute Guest Service Representative at Tricoci University!

About Tricoci University:
At Tricoci University of Beauty Culture, we are dedicated to providing high-quality beauty education and exceptional service to our students and guests. Our focus is on creating a nurturing environment that fosters both learning and personal growth.

Position Overview:
As a Substitute Guest Service Representative, you will play a crucial role in ensuring that our guests and students receive outstanding service during peak times and staff shortages. Your proactive approach and exceptional interpersonal skills will help create a welcoming atmosphere at our campus.

Key Responsibilities:

• Greet and assist guests and students with a warm and professional demeanor.
• Handle incoming phone calls and provide accurate information about our programs and services.
• Schedule and confirm appointments for beauty treatments and consultations.
• Maintain accurate records of guest interactions and service appointments.
• Address guest inquiries and concerns promptly and with care.
• Collaborate effectively with team members to support smooth operations.
• Perform administrative tasks as needed to enhance the guest experience.

Why Work With Us?

• Be part of a respected institution focused on beauty education and student success.
• Experience a supportive work environment that values collaboration and teamwork.
• Flexible scheduling options that can accommodate your availability.
• Opportunities for professional and personal growth within the beauty industry.
• Employee discounts on beauty services and products.
• Day and Evening Shifts Available

Requirements

Qualifications:

• High school diploma or equivalent; coursework in hospitality or customer service is a plus.
• Previous experience in customer service or a similar role is preferred.
• Strong communication skills and a friendly, approachable attitude.
• Excellent organizational skills and the ability to multitask.
• Proficiency in Microsoft Office Suite; experience with CRM software is beneficial.
• A positive demeanor and a strong dedication to providing exceptional customer service.
• Availability for flexible scheduling, including weekdays, evenings, and weekends.

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Job Description may be written with the assistance AI

Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.