Lead, Community of Practice

Job Description As Lead, Community of Practice (CoP) you will: Shape and standardize CoP practices with measurable outcomes across the value team—designing collaborative experiences and enabling knowledge sharing communications to drive adoption of best practices and improve how engineers connect and learn. Apply UX and content design expertise to create intuitive, end-to-end experiences for CoP platforms and knowledge assets, including ideation, concept development, and usability improvements. Provide strategic guidance to ensure CoP operations meet business needs for usability and quality; identify opportunities for process simplification and continuous improvement. Leverage Agile methodology to collaborate effectively with product teams, foster a culture of engineering and communications best practices, and manage change initiatives with adaptability and risk awareness. Drive adoption of new services and capabilities by developing knowledge-sharing strategies, training frameworks, communications channels, and organizing community-driven onboarding sessions. Lead community engagement through Open Hours, TechTalks, and innovative formats that strengthen collaboration and accelerate knowledge transfer. Demonstrate experience in UX design using platforms such as Confluence and SharePoint, combined with Agile project management and community facilitation skills. Responsibilities But Not Limited To Establish and continuously evolve a scalable CoP framework across multiple product teams, forming a rotating council to ensure inclusiveness of ideas and drive adoption of engineering best practices. Design and curate high-quality, reusable solutions that enable community contributions, foster collaboration, and accelerate adoption of best practices through ongoing communications. Analyze user behaviors and feedback to enhance the end-to-end community experience and improve usability of CoP platforms and resources. Develop and maintain knowledge-sharing strategies and assets, including repositories, workshops, communications, and training curricula, in partnership with cross-functional teams and product team channels. Streamline processes and enable self-service capabilities by collaborating with development teams to build automation workflows (e.g., Power Automate) and leverage Generative AI tools (e.g. Copilots & Gemini Enterprise) to enhance community management and simplify knowledge-sharing experiences. Plan and deliver community engagement initiatives, managing the backlog of activities such as Open Hours, TechTalks, announcements, and knowledge-sharing events to ensure timely execution. Shape the CoP roadmap and engagement strategy to strengthen collaboration, enhance communications, promote standards, and elevate the overall community experience. Identify and implement opportunities for process simplification and continuous improvement to optimize CoP operations. Stay current with industry trends and emerging technologies, recommending adoption where appropriate to keep the CoP innovative and relevant. Promote engineering practices, standards, and guidelines through effective use of collaboration tools including Jira, Confluence, SharePoint, MS Teams, and Viva Engage. Position Qualifications Education Minimum Requirement: HS Diploma required. Preferred BSc Degree in Computer Science, Engineering, or equivalent experience or MSc Degree Required Experience And Skills 5+ years of experience in UX/content design and management using SharePoint and Confluence. 5+ years working on Agile projects (Scrum) and knowledge of Jira. Experience with Generative AI tools and GitHub is preferred. Experience working with distributed teams (onshore/offshore). Experience owning and delivering digital products and content throughout their lifecycle. Strong written and oral communication skills; ability to align stakeholders on complex technical decisions. Self-motivated team player, able to work independently and collaboratively. Required Skills Agile Methodology, Audit Management, Backlog Management, Business Process Improvements, Collaboration Tools, Community Engagement, Community Management, Computer Science, Data Modeling, Digital Products, Emerging Technologies, Governance Management US And Puerto Rico Residents Only Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Requirements As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts The salary range for this role is $87,300.00 - $137,400.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at San Francisco Residents Only We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Not Applicable Shift: Not Indicated Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R408898 #J-18808-Ljbffr Merck