Confirmations Specialist

At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no‑shows. Job Duties & Responsibilities: Manage and maintain accurate, up-to-date schedules for Design Consultants Handle inbound and outbound confirmation calls Confirm and verify required criteria for in‑home sales appointments, including: Homeownership Project interest and scope Decision‑maker availability Reinforce appointment expectations and value with homeowners Improve customer satisfaction through professional and effective communication Reduce cancellations, reschedules, and no‑shows Document all appointment updates and notes accurately in the CRM Communicate schedule changes or concerns to sales leadership Skills & Qualifications: Minimum of 2 years’ experience in confirmations, call center, or sales‑related roles Excellent verbal communication and phone presence Strong organizational skills with the ability to prioritize tasks effectively Detail‑oriented with strong follow‑through Comfortable working in a fast‑paced environment Benefits: Full‑time W2 employment with competitive pay and several bonus opportunities Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match Paid Time Off including paid holidays and your birthday off ! Flexible remote schedule with weekend availability Ongoing training to grow your skills Work in a supportive, award‑winning company that values people and performance #J-18808-Ljbffr Internetwork Expert