Manager, AI Program

Manager, AI Program

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Manager, AI Program supports the coordination and execution of enterprise AI initiatives, ensuring alignment between business priorities, data and technology teams, and governance requirements. The role focuses on managing program structures, tracking milestones and value realization, and facilitating collaboration across multiple stakeholders to enable the successful delivery and adoption of AI solutions. Working within established strategies and frameworks, the position helps ensure AI initiatives progress through defined lifecycle stages while meeting organizational standards for responsible and effective AI implementation.

We are seeking a results-driven Manager, AI Program to support the planning, execution, and governance of enterprise AI initiatives. This role will manage cross-functional AI programs, ensuring alignment with business objectives, responsible AI standards, and measurable value realization. The ideal candidate blends program management expertise with an understanding of AI/ML lifecycles, data ecosystems, and change management in complex organizations.

Key responsibilities include:

• Manage end-to-end AI programs, from opportunity identification to production deployment and scaling
• Translate strategic objectives into a structured AI roadmap with clear milestones, budgets, and success metrics
• Prioritize AI use cases based on feasibility, impact, risk, and ROI
• Manage program budgets, resources, timelines, and dependencies
• Coordinate across Data Science, Engineering, IT, Security, Legal, Risk, Operations, and Business Units
• Support clear governance structures, decision forums, and escalation pathways
• Serve as the primary point of accountability for AI program delivery
• Support governance, milestones, budget discipline, and executive reporting
• Ensure AI initiatives move through defined lifecycle stages in coordination with Data & AI and domain Technology teams
• Value tracking, transformation alignment, and benefit realization
• Ensure AI programs adhere to ethical standards, regulatory requirements, and internal governance policies
• Support integration of model risk management, bias mitigation, explainability, and auditability into program design
• Partner with Risk and Compliance to proactively address AI-related risks
• Track KPIs for AI initiatives aligned to business outcomes (efficiency, cost savings, revenue growth, risk reduction)
• Monitor and report program performance to executive leadership
• Identify continuous improvement opportunities and optimization of AI solutions
• Manage stakeholder engagement and communications to drive AI adoption
• Develop training and enablement strategies to embed AI capabilities into operations
• Foster a culture of data-driven decision-making and innovation

Qualifications, experience, and skills:

• Bachelor's degree in Business, Technology, Computer Science, Data Science, or related field
• 5-7 years of experience in program or project management within technology-driven environments
• Experience leading data, analytics, AI, or digital transformation initiatives
• Strong understanding of AI/ML concepts and data ecosystems
• Demonstrated ability to manage cross-functional enterprise programs
• Experience with Agile, Scrum, or hybrid delivery methodologies
• Experience working with AI/ML development teams or MLOps environments
• Familiarity with cloud platforms (Azure, AWS, GCP) and AI tooling ecosystems
• Knowledge of responsible AI frameworks and model governance practices
• PMP, PgMP, Agile, or equivalent certifications

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

About DP World:

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Job Info:

• Job Identification 24136
• Job Category Project/Program Management
• Locations Charlotte, NC, United States