Account Executive

Account Executive

The Byng Group is a full-service renovation general contractor specialized in multi-residential rent-ready suite upgrades and common area maintenance and renovations in Ontario, Canada and the Northeast United States. Our custom renovation software, project management professionals and integrated manufacturing yield outstanding savings in time and money. We are large enough to serve any client with distinction, while still entrepreneurial enough to creatively meet each client's unique needs. As leaders in our industry, each member of our team has been selected for their expertise and understanding of the needs and sensitivities of those we serve. Building upon a longstanding foundation of success, The Byng Group has an ambitious strategic plan to grow further across North America in serving multi-family rental clients. Success will be achieved through a combination of expanding existing client relationships, attracting new clients, and expanding into new markets.

Byng's ongoing success will depend on scaling up operations while continuing to deliver the best service in the multi-family industry. In support of this effort, Byng must maintain world class tech-enabled processes and infrastructure to support operations and fuel growth. This includes flawless management of logistics and end-to-end supply chain. Furthermore, Byng must invest in nurturing positive client relationships and listening carefully to feedback to ensure client needs are met.

The Account Executive is responsible for managing and growing a dedicated portfolio of clients in the multi-family rental industry. This role combines relationship management, sales performance, and client satisfaction to drive successful growth. Day-to-day the Account Executive will work in a team led by the VP of US Sales. The Account Executive will play a key role in ensuring exceptional client experiences, achieving Net Promoter Score (NPS) targets, and meeting or exceeding sales targets. This role requires a dynamic professional with a strong client-centric mindset and a proven ability to manage and expand relationships in a competitive market.

Key Responsibilities

• Client Relationship Management
  • Serve as the primary point of contact for a portfolio of clients, ensuring their needs are understood and addressed company wide
  • Develop and maintain strong, long-term relationships with key stakeholders within client organizations.
  • Conduct regular check-ins, business reviews, and site visits to ensure client satisfaction, proactively manage client retention and identify growth opportunities.
  • Work with other members of the Byng team, including Client Experience, Project Managers, Operations, Finance/Accounting, etc. to ensure they are informed as needed in managing the relationship.
  • Document all pertinent information from client interactions in the CRM portal.
• Sales and Growth
  • Work in partnership with the VP, US Sales to achieve and exceed sales targets by closing new sales, onboarding new buildings, increasing conversion rates in existing buildings, and identifying and cross-selling new service opportunities within the assigned portfolio.
  • Collaborate with the account executive team, business operations, client service and field services (regional leadership and project management) teams to develop client-specific growth strategies aligned with company objectives.
  • Leverage CRM tools to manage pipelines, track sales performance, and maintain accurate client records.
• Client Experience and NPS
  • Spend time in the field, reviewing active projects, to serve as the eyes and ears for clients – and identifying issues that must be addressed by our Byng team before the clients do.
  • Manage the client experience within their portfolio, ensuring excellence at every touchpoint to drive positive NPS outcomes.
  • Define and manage communications approach and tactics between Byng and clients within the portfolio.
  • Proactively work with business operations, client service and field services teams to address any concerns or issues, ensuring swift resolution and maintaining high levels of client satisfaction.
  • Coordinate with the operations and field services teams to support Byng's ability to deliver seamless project execution that exceeds client expectations.
• Collaboration and Reporting
  • Provide client insights and feedback to inform operational improvements and strategic decision-making.
  • Partner with business development, client service, business operations and field service teams, to support client engagement initiatives and showcase value.
  • Prepare and present regular updates on client performance, sales progress, and NPS results to the Byng executive leadership team.

Qualifications

• Proven success in client portfolio management or sales, ideally within Property Management, construction, real estate, or related industries (+5 years).
• Unwavering ability to formulate a plan and then take-action with professional persistence to achieve traction and results
• Strong relationship-building and negotiation skills with a client-centric mindset.
• Demonstrated ability to meet or exceed sales and client satisfaction targets.
• Knowledge of the multi-family rental or renovation industry is an asset.
• Excellent communication, negotiation, financial and problem-solving skills.
• Proficiency with CRM software and sales tracking tools.
• Self-motivated, results-driven, and able to thrive in a fast-paced environment.
• Willingness to travel 40-60% throughout DE, MD and VA to visit customers.