IT Infrastructure & Support Analyst

Important NoticeWe have been alerted to the existence of a fraudster impersonating MANSCAPED as a hiring manager or HR representative. This impersonator is utilizing an email address with the domain manscapedjobs.com or manscapedcareers.com and is making fraudulent offers for our open jobs. Contact from MANSCAPED will only ever come from someone with a manscaped.com email address.This is a scam targeting a number of companies, us included. If you receive any of these types of messages, we recommend that you don't respond with any information and that you block and report those users.The MANSCAPED TeamWho We AreMANSCAPED® is a leading men's grooming and lifestyle consumer brand on a mission to introduce and elevate a whole new self-care routine for men. What began as the category creator of below-the-waist grooming has quickly evolved into a global omnichannel powerhouse available around the world on manscaped.com, Amazon, and in major retailers including Target®, Walmart, and Best Buy. As a company, we're more than just ball jokes (though, rest assured, there's plenty of those). We proudly uphold seven core values – accountability, authenticity, collaboration, fun, humility, inclusivity, and innovation – which define our brand identity and drive our success. As a people-centric employer brand, we are deeply committed to fostering the growth, happiness, and holistic well-being of each individual on our team.Who We're Looking ForReporting to the Sr. IT Operations Manager, MANSCAPED® is seeking an IT Infrastructure & Support Analyst to help operate, maintain, secure, and improve MANSCAPED's corporate technology infrastructure. This role is ideal for a hands-on technology professional who can troubleshoot complex issues, support cloud and on-premises services, maintain reliable systems, and provide a strong employee experience. The Infrastructure Analyst will partner with Information Security & Infrastructure, Digital Engineering, Customer Experience, business stakeholders, vendors, and offshore support partners.The MANSCAPED® WayAt MANSCAPED®, what we do matters – but how we do it matters more. We take ownership of our work, showing up with accountability and a commitment to quality at every level. We work as one team, guided by a belief to unite, never divide, and to lead with empathy in how we support and challenge one another. The best ideas win, and they come from keeping our egos in check and our standards high. We stay humble, open to learning, and willing to grow. We bring fun to the journey, because great work shouldn't come at the expense of enjoying what you do. We stay nimble and innovative, always looking for smarter and better ways to get things done. Ball work is honest work, and that mindset shows up in everything we do, including our proud partnership with the Testicular Cancer Society and our commitment to raising awareness of the ball-busting disease.ResponsibilitiesServe as a first-contact Help Desk resource working Asana Ticket Queues and support the internal corporate customersTroubleshoot escalated Tier 2 and Tier 3 issues involving identity, endpoints, networking, collaboration services, authentication, access, and cloud resourcesAnalyze recurring incidents and service requests, identify root causes and trends, and recommend automation or process improvements that reduce manual effort and operational riskAssist in managing endpoints and identity in a mixed Windows/MacOS environment running the Microsoft 365 suite of toolsHandle on-boarding/off-boarding user account creation and access control, in partnership with HR People-Team partners, including account provisioning, access changes, workstation and laptop endpoint deployment, configuration, inventory, and secure decommissioningSupport the administration of Active Directory Single Sign On (SSO), Microsoft Entra, Intune and M365 Defender environmentHelp deploy and monitor Azure Cloud Configuration to protect cloud assets Administer and support core infrastructure services across Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS environmentsMonitor system health, capacity, availability, and performance; investigate alerts and service degradation; and coordinate timely restoration of impacted servicesAssist with backup, recovery, business continuity, and disaster recovery procedures; participate in recovery testing and document results and follow-up actionsImplement and support infrastructure changes using documented change-management practices, testing plans, rollback procedures, and stakeholder communicationsMaintain accurate technical documentation, network and system diagrams, asset records, configuration standards, runbooks, and knowledge-base articlesPartner with vendors and managed service providers to resolve incidents, coordinate maintenance, manage escalations, and validate service deliveryParticipate in infrastructure projects, including evaluations, pilots, migrations, upgrades, office technology deployments, and system integrationsProvide scheduled on-call or after-hours support for planned maintenance and critical incidents when requiredCollaborate on the use of CrowdStrike Falcon Managed Detection and Response (MDR) and Endpoint Protection Platform (EPP) for threat detection and Incident Response. This includes responding to tickets and interacting with Manscaped employees who are impacted by these eventsOther duties as requiredQualifications3+ years of experience supporting enterprise infrastructure, systems administration, cloud services, and networkingHands-on experience with Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS administration.Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, wireless networking, and common network troubleshooting methods.Experience administering endpoint management, patching, device compliance, security tooling, and software deployment in a mixed-device environment.Understanding of identity and access management, least-privilege principles, multifactor authentication, single sign-on, and role-based access control.Experience with monitoring, ticketing, asset-management, documentation, and change-management practices.Ability to analyze complex technical problems, document findings, identify root causes, and communicate practical recommendations.Ability to manage multiple priorities, work independently, meet deadlines, and escalate risks appropriately.Strong written and verbal communication skills, with the ability to work effectively with employees, technical teams, vendors, and offshore partners.Ability and willingness to work from the Carlsbad office at least three days per week and periodically travel or provide after-hours support as business needs require.Experience with automation or scripting using PowerShell, Microsoft Graph, or APIs.Experience supporting Azure infrastructure, configuration management, infrastructure-as-code, or cloud governance.Familiarity with incident response, vulnerability management, backup and recovery, and disaster recovery testing a plusRelevant Microsoft, CompTIA, ITIL, networking, cloud, or security certification a plusMANSCAPED® BenefitsTake time to find balance and rejuvenate your senses. Enjoy a generous 20 accrued vacation days per year to relax, travel, and spend quality time with your loved ones. We value your need for a healthy work-life balanceHealth comes first, always. We provide 40 hours of paid sick leave annually, ensuring you can take the time you need to recoverYour mental health matters. Take 3 paid mental health days to recharge and take care of your emotional well-beingWe offer 9 paid holidays throughout the year to give you the opportunity to celebrate important moments and take a break from workSome call it pet insurance, we call it Paws & Claws coverage. Our plan helps you take care of your furry family members, giving you peace of mindOur comprehensive life insurance, AD&D and long-term disability coverage provide financial security for you and your family in case of unexpected eventsAccess comprehensive medical, dental, and vision insurance plans, along with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), ensuring you and your family are well-coveredIf you're facing life's challenges, our confidential Employee Assistance Program offers resources to help you navigate themAdd a layer of protection from the unexpected costs of emergencies and unexpected illnesses. Enrollment in our accident and critical illness plans can provide financial support during the most difficult of timesLet us take the guess work out of retirement planning with our employee 401(k) plan and company matchWe are a MANSCAPED