Patient Service Representative

Patient Service Representative

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals as well as a Level I trauma center. Hartford Hospital is on the cutting edge of technology & medical care and is home to the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. Housing the Northeast's largest robotic surgery center, committed to becoming the best in the country for patient safety and is pursuing that goal by taking innovative action and creating a culture of safety at every level within the organization.

Job Summary

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.

Responsibilities

Greets and registers arriving patients, completes registration forms and verifies insurance.

Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.

Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.

Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Schedules new patient appointments, follow-up appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).

Qualifications

High school diploma or equivalent required; Associates' or Bachelor's degree in a clinical or business field preferred.

1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.

Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.

Bilingual (highly preferred).

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.