Customer Service Associate

Merchant Services Representative - Bilingual

EasyPay Finance is the leader in Financial Technology. Thousands of businesses turn to EasyPay Finance as a tool to increase revenue by approving their customers for financing at the point of purchase, and we have the highest customer satisfaction in our industry in all measures - revenues, businesses, customers. Now is the time to get on board at EasyPay Finance. It's an extraordinary place to work, and we're looking for the best people to join us.

This is a work-from-home position open to bilingual candidates in Arizona, Nevada, Utah, and Texas.

As a Merchant Services Representative your main responsibility is to handle all inbound and outbound calls with our merchants providing them with excellent customer service when they need our assistance in using our financing program for their customers. In addition, a Merchant Services Representative is responsible for all new merchant set-ups, trainings, processing consumer applications and reviewing conditions for funding. We are looking for outgoing and energetic individuals who are willing to go above and beyond to provide exceptional service day in and day out.

The position is full-time with Sundays and Thursdays off. Shift is 9:00 AM6:00 PM PT weekdays and Sat. 8:30 AM-5:00 PM PT. *Saturday shift required (at overtime rate of 1.5x base rate).

Schedule may be subject to change due to business needs.

Qualifications

• Excellent communication and interpersonal skills
• Knowledge of Microsoft Office
• Detail oriented and conscientious
• Ability to work independently in a deadline-oriented environment
• Must possess a disciplined work ethic, positive attitude and be highly motivated to succeed
• Proficient in English and Spanish and comfortable conducting business in both languages

What We Offer

• Compensation: Base salary $18 PLUS bonus opportunity of up to $750 per month
• *Weekends paid at 1.5 base rate
• Robust health insurance including individual and family Medical, Dental and Vision
• Relax and recharge with Paid Time Off (PTO) Program; plus 10 paid holidays
• Financial health with 401(k) programs and employer match
• Internet reimbursement - $40 per month
• Take care of your emotional, physical, and financial wellbeing with access to EAP
• We invest in your future through ongoing learning and development resources
• Save on taxes with Flexible Spending or Health Savings Accounts
• Peace of mind with Life and AD&D Insurance
• Discounts for shopping at various retailers

EasyPay is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

*The Company reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is NOT an employment contract, implied or otherwise. The employment relationship remains "at will". These job requirements are subject to change to reasonably accommodate qualified individuals.