Operations Specialist I

Aon Is Looking for An Operations Specialist I - Fort Washington, PA !!

The Operations Specialist II with Aon Business Services – Affinity Integrated Services and will support our Specialty Professions Program Fort Washington, PA.

This position is for a hybrid schedule, in office and remote throughout the week.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Job Responsibilities:

• Processing Client Applications:

Responsible for reviewing and decisioning client applications. This colleague assesses the needs of the client and can act as advisor and processor, depending on the request. The colleague must be licensed due to the advisory capacity he/she must fill. Applications will be handled both through an online portal and through manual issuance. It will be important to learn and follow established guidelines to use in accordance with decisioning applications. While templates are in place, due to the nature of the request, the colleague will need the ability to revise templates or create freeform responses.

• Broker Ambassador:

This role will also be responsible for maintaining our broker relationships. They will respond to broker emails, work with our internal team to onboard new brokers, and assist our accounting department with any financial backend processing that belongs to our brokered accounts (program wide).

• System Support:

Multiple systems will be used in daily processing. Once sufficiently trained, assist with user support, training of colleagues, system testing, and the implementation of process or system changes.

• Reporting:

Responsible for supporting daily reporting which may require running queries or tracking production and consolidating excel data into a viewable format.

• Quality Control:

Assists with answering daily questions from our East partners in a timely manner to ensure processing continues smoothly. Also, will support with reviewing quality of processed work from our vendor partners to ensure our customers’ requests are being met accurately and that standard operating procedures are being followed as needed.

• Maintaining Procedures:

Supports with reviewing and updating processing notes, templates, and reference materials to reflect changes in programs, guidelines, or system functionality.

• Special projects as assigned:

Participate in special projects and initiatives as assigned, supporting process improvement and operational efficiency.

You Bring Knowledge and Expertise

Required Experience:

• 2+ years of office or administrative work experience

• Prior Insurance industry work experience preferred

• Excellent reading comprehension and strong verbal and written communication skills

• Proficiency with PC applications, including Microsoft Word, Excel, OneNote, Outlook, and Teams

• Attention to detail with a high level of accuracy and customer service focus

• Demonstrated use of sound judgment skills with solid decision-making abilities

• Ability to multi-task and independently prioritize work

• Strong Independent problem-solving skills and ability to follow established procedures and guidelines

• Basic Math Skills, including accurate computation and reconciliation

Preferred experience:

• Property and Casualty license preferred

• Required to obtain the P&C license within 6 months of hire date

Education:

• High School

• Some college or relevant work experience preferred

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Law

The salary range for this position (intended for U.S. applicants) is $40,000 to $48,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

#LI-BK1

2580064

Aon Is Looking for An Operations Specialist I - Fort Washington, PA !!

The Operations Specialist II with Aon Business Services – Affinity Integrated Services and will support our Specialty Professions Program Fort Washington, PA.

This position is for a hybrid schedule, in office and remote throughout the week.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Job Responsibilities:

• Processing Client Applications:

Responsible for reviewing and decisioning client applications. This colleague assesses the needs of the client and can act as advisor and processor, depending on the request. The colleague must be licensed due to the advisory capacity he/she must fill. Applications will be handled both through an online portal and through manual issuance. It will be important to learn and follow established guidelines to use in accordance with decisioning applications. While templates are in place, due to the nature of the request, the colleague will need the ability to revise templates or create freeform responses.

• Broker Ambassador:

This role will also be responsible for maintaining our broker relationships. They will respond to broker emails, work with our internal team to onboard new brokers, and assist our accounting department with any financial backend processing that belongs to our brokered accounts (program wide).

• System Support:

Multiple systems will be used in daily processing. Once sufficiently trained, assist with user support, training of colleagues, system testing, and the implementation of process or system changes.

• Reporting:

Responsible for supporting daily reporting which may require running queries or tracking production and consolidating excel data into a viewable format.

• Quality Control:

Assists with answering daily questions from our East partners in a timely manner to ensure processing continues smoothly. Also, will support with reviewing quality of processed work from our vendor partners to ensure our customers’ requests are being met accurately and that standard operating procedures are being followed as needed.

• Maintaining Procedures:

Supports with reviewing and updating processing notes, templates, and reference materials to reflect changes in programs, guidelines, or system functionality.

• Special projects as assigned:

Participate in special projects and initiatives as assigned, supporting process improvement and operational efficiency.

You Bring Knowledge and Expertise

Required Experience:

• 2+ years of office or administrative work experience

• Prior Insurance industry work experience preferred

• Excellent reading comprehension and strong verbal and written communication skills

• Proficiency with PC applications, including Microsoft Word, Excel, OneNote, Outlook, and Teams

• Attention to detail with a high level of accuracy and customer service focus

• Demonstrated use of sound judgment skills with solid decision-making abilities

• Ability to multi-task and independently prioritize work

• Strong Independent problem-solving skills and ability to follow established procedures and guidelines

• Basic Math Skills, including accurate computation and reconciliation

Preferred experience:

• Property and Casualty license preferred

• Required to obtain the P&C license within 6 months of hire date

Education:

• High School

• Some college or relevant work experience preferred

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Law

The salary range for this position (intended for U.S. applicants) is $40,000 to $48,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

#LI-BK1