Bartender

The bartender is responsible for maintaining a clean and inviting bar atmosphere for our hotel guests. The bartender must take personal ownership for preparing and serving beverages and food to guests. The bartender must have a sense of personal responsibility and ownership for the hotel, the guests, and the overall quality of service delivered by every area of the hotel.

1. Arrive to work on time and give advance notice when absence is anticipated. Wear proper uniform and always have on your name tag.
2. Make yourself available to employees and guests at all times. Relate to employees and guests in a respectful manner. Communicate with sensitivity and tact.
3. Take the initiative to speak to a guest before they speak to you. Acknowledge guests with eye contact and a greeting. Offer assistance to guests. Always try to be one step ahead of them in meeting their needs.
4. Keep all storage areas neat and clean. Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards. Wash hands frequently.
5. Be aware of all city, state and federal regulations concerning health codes and rules that specifically pertain to a place where food and beverage is served. Verify age prior to serving alcoholic beverages to any guests. Monitor guest intoxication to determine if a guest needs to be cut off.
6. Prepare all beverages. Serve all beverage and food orders. Deliver any room service orders to the guest room.
7. Secure payment for all orders. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make change correctly. Get guest room numbers to prevent non-payment.
8. Keep all beverages and supplies stocked and fresh. Take inventory of beverage supplies. Inform management of your supply needs.
9. Help other employees when needed. Refer guest requests or concerns to the appropriate department. Report pertinent information to the next shift orally and in log books.
10. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate any alleged injuries which occur on the premises in the absence of the manager. An Incident Report (for guests) or an Accident report (for employees) should be completed.
11. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights.
12. Bartender must be able to lift 30 pounds, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds.
13. Perform all duties assigned by manager. The bartender may be called upon to help in short-staffed areas. He/she must undergo all the screening questions before performing those job descriptions.