Lead Host / Maitre d
Full-time
Roxy Hotel
Let’s Partner in Good Taste
The Roxy Hotel is looking for an experienced Lead Host / Maître D for the PM service of the bar, lounge and the front and back of the house.
The Roxy Hotel is an electric destination for music, film, and art, located on the border of SoHo and TriBeCa. We employ a close-knit group of natural-born entertainers, supreme go-getters and masters of hospitality. Really, you ought to see us make someone’s drink, bed or day. Cool is our currency, and if you want to work here, you simply must love food and beverage, good music and being around some of the most interesting people in New York City on a daily basis. All that and we haven’t even gotten to the benefits package yet.
Responsibilities include:
- Supervise host team
- Manage the book, flow of reservations, waitlist, and walk-ins.
- Build VIP and repeat business by cultivating relationships with new and existing clientele
- Maintain accurate records of guests preferences, visits, special notes, PX status, etc.
- Lead daily pre shifts that are accurate, informative, and engaging
- Communicate pertinent guest details and special notes to service teams and management throughout service
- Floor presence, ensuring service standards are consistent
- Building strong rapport with guests
Requirements:
- Energetic and detail-oriented with exceptional interpersonal skills
- Computer savvy, familiarity of Resy and Spot On is a plus
- DOH Food Handlers Certificate
- TIPs Certification
- Excellent written and verbal communication skills along with knowledge of Excel and Word are required
- Able to work effectively with all department managers
- An interest in style, music, fashion, art, and/or or dining and nightlife (pertaining to NYC)
- Creative problem solver
In return, we offer:
- An opportunity to work with a fun team that feels more like a family
- Workplace cafeteria (Our made-from-scratch food is delicious – and healthy!)
- 401k plans (With matching after 1 year)
- Health insurance (vision, dental and even IVF services included)
- An opportunity to work for a fun team that feels more like a family
- Paid time off for full-time team members
- Pet insurance
- Team member rewards program
- Friends & family hotel discounts
- Team member talent shows, mixers and holiday parties
- Complimentary Thanksgiving turkey
- Seasonal flu shots
- Complimentary income tax season preparation
- Career advancement, in-house training and an orientation program
- College scholarship program for dependents of team members & Pre-tax metro cards
Vacancy posted 1 day ago
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