Field Engineer

Field Engineer Bench Technician

Responsible for hardware repair, refurbishment, and configuration of hardware devices across a broad scope of desktop devices supporting the IT infrastructure in office environments, reservation centers, and airport locations. This is a bench Technician role requiring electronic repair background and knowledge of Windows Operating System. Must be proficient in the use of electronic test/repair tools (Meters, trackers, Soldering equip, Hand tools, etc).

Essential Responsibilities:

• Responsible for hardware repair, refurbishment and configuration of desktop devices, peripherals, network devices, airline specific equipment (Kiosk, Printer, etc).
• Perform, as specified in the Service Request, the physical repair of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
• Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
• Verify the asset in accordance with company policy. Update asset management systems.
• Troubleshoot and resolve all hardware and software problems supported by Field Operations.
• Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
• Perform preventative maintenance on operational devices. Coordinate external vendor services.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software Provide technical support, as needed, to the enterprise. Configure, install, maintain, test, and troubleshoot hardware systems
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures. Coordinate activities with internal/external technology owners/service providers

Basic Entry Requirements:

• Electronic Repair Knowledge
• Knowledge of ServiceNow, MS Office, Outlook, etc.
• Troubleshooting skills (hardware/software) and peripheral knowledge.
• The ideal candidate will have the above plus A+ Certification.
• Must be able to move, on a regular basis, large equipment that weighs at least 40 pounds.
• Ability to provide on-site, and on-call 7x24x365 support, as needed. Must have valid drivers license.
• Previous airline experience is ideal. Ability to work within a team environment. May require over night travel

Major Skills and Competencies:

• Communication Skills
• Integrity and Trust
• Teamwork
• Technical Expertise
• Dedication
• Flexibility
• Patience
• Problem Solving
• Task Management

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to View email address on click.appcast.io.