Cloud Engineer

Job Title – Cloud Engineer

Department: Integrations Reports to: Manager, IT Integration Location: Remote Employment Type: Contract Description We are seeking an experienced Cloud Engineer to design, deploy, optimize, and manage our enterprise Virtual Desktop Infrastructure (VDI). In this role, you will lead the administration of Microsoft Azure Virtual Desktop (AVD), streamline profile management using FSLogix, and leverage Nerdio Manager for automated scaling, image management, and cost optimization. You will collaborate closely with security, networking, and helpdesk teams to deliver a fast, reliable, and secure cloud desktop experience for end users. Cloud Engineer Job Responsibilities Azure VDI Administration: Administer, configure, monitor, and scale Azure Virtual Desktop (AVD) and Windows 365 environments. Nerdio Management & Automation: Utilize Nerdio Manager for AVD to automate host pool scaling, auto-healing, image deployments, and resource optimization FSLogix Profile Engineering: Design, deploy, configure, and troubleshoot FSLogix profile containers (profile and Office redirs), resolving sign-in delays, corruption, and performance bottlenecks. Image Management: Build, patch, test, and maintain golden/master images for Windows 10/11 multi-session and single-session hosts. Level 3 Troubleshooting & Incident Response: Diagnose and resolve complex production incidents regarding session host connectivity, authentication (Entra ID / Active Directory), and application delivery. Security & Compliance: Enforce security baselines, endpoint compliance, Conditional Access policies, and Microsoft Defender for Endpoint integrations across VDI sessions. Documentation: Maintain clear architectural diagrams, standard operating procedures (SOPs), root-cause analysis (RCA) logs, and knowledge-base articles. Who You Are: Demonstrated history of job stability – We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig. Accountability – You are reliable and take responsibility for the tasks assigned to you. Excellent written and oral communication skills. On occasion, we do require work outside of our standard business hours to accommodate client needs Experience/Skills Required Experience: 3+ to 5+ years of hands-on experience in systems or cloud engineering, with at least 2+ years specialized in Azure Virtual Desktop (AVD), Nerdio, and FSLogix. Microsoft Cloud & VDI: Deep understanding of Azure Resource Manager (ARM), virtual networking, Entra ID (Azure AD), AD DS, and hybrid identity. About Acrisure Cyber Services: Acrisure Cyber Services is a full-service technology partner that helps businesses attain greater success and profitability through the strategic alignment of business objectives and technology. Whether it be managed infrastructure and devices, helpdesk support, holistic best-in-class cybersecurity, strategic cyber executive services or digital transformation our flat-rate billing model provides the predictability businesses need to securely and effectively budget and scale for growth. Our value is not measured in how much time is spent implementing or supporting technology, but rather on how we’ve helped our clients leverage technology to achieve their business goals You’ll work with extremely passionate, driven and experienced technical professionals. This means we recognize (and love) brilliance and hard work. We are totally focused on learning, growing, and mentoring so that everyone can prosper in their careers and add value to ACS, each other, and our clients. Relationships are important to us. We provide the highest levels of customer service and strive to always exceed our clients’ expectations. You will too. We love collaborating and working together as a team. You can expect company sponsored events at your location. As we’re a small company that has worked hard to create processes and metrics to measure our success, you will be noticed. This means that when you’re doing well, will be noticed. It also means if you’re not working, we’re going to notice. Pay Range $100—$130 USD