Pet Care Client Experience Specialist

Hometown Animal Hospital & Dental Clinic is looking for an enthusiastic personality to join our front desk team!

A Client Services Representative/Client Relations Specialist is an in-hospital position that performs check-in, check-out and basic reception duties. A typical day would include: answering phones, greeting clients, scheduling and confirming appointments, performing payment transactions, placing outbound calls, filing insurance claims, obtaining medical records, and other tasks. This position is requires computer proficiency, an outgoing personality, world class customer service and occasional weekend availability.

No medical or veterinary experience required! We're willing to teach the right candidates.

We welcome both full-time and part-time applicants.

Responsibilities

• Answer and direct phone calls
• Greet clients and their pets
• Make outbound calls to clients
• Schedule and confirm appointments
• Prepare forms and estimates for appointments
• Process payments, including cash, credit, and CareCredit
• Submit insurance claims and follow-up to ensure payments are received
• Ensure client satisfaction through excellent service
• Inform clients about products and services offered

Qualifications

• Prior phone or customer service experience required
• Prior veterinary experience preferred, but not required
• High school diploma or relevant work experience required
• Ability to maintain a positive attitude
• Excellent written and verbal communication skills
• Excellent typing and computer skills
• Familiarity with Avimark is a plus!
• Bilingual applicants welcomed!

Work Remotely: No

Job Types: Full-time, Part-time

Benefits (some benefits available to full-time status only after applicable waiting period):

• Paid holidays (total: 6 - designated by NVA) [full-time only]
• Paid time off, sick time, flexible holiday time [full-time only]
• 401(k) [full-time only]
• 401(k) matching [full-time only]
• Dental insurance [full-time only]
• Flexible spending account [full-time only]
• Health insurance [full-time only]
• Health savings account [full-time only]
• Life insurance [full-time only]
• Tuition reimbursement [full-time only]
• Vision insurance [full-time only]

Schedule :

• 4x 10 hour shift or 5x 8 hour shift
• Monday to Friday

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose : Give pets and the people who love them more quality years together

Mission : Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values : Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.