Patient Communication Representative

Patient Communication Representative

At AVPSEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices. You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor. You help patients with smooth scheduling. You strive to master the art of great customer service and patient interaction.

Answer incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously

Register patients over the phone and verifies patients' records are up-to-date and accurate

Verify personal and insurance information for services and procedures

Schedule appointments and procedures

Reschedule missed appointments and cancellations

Collect and process payments from patients

Complete other functions as requested by management

Excellent judgment, dependability, and diligence

Demonstrated high ethical standards and integrity

Demonstrated accuracy and thoroughness; monitors own work to ensure quality

Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy

Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed

Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect

Proficiency in Microsoft Office products (Word, Excel, and Outlook)

Willingness to submit to a background check

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

Ability to remain stationary for extended periods

Frequent use of hands, fingers, and computer equipment

Ability to communicate effectively with patients and team members

Ability to occasionally lift, carry, push, or pull up to 25 pounds

Compliance Requirements

Annual compliance training is required.

Compliance with HIPAA, OSHA, and company policies is required.

Background screening may be required based on position.

Drug screening may be required based on position and location.

Equal Employment Opportunity

AVPSEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.

Atlantic Vision Partners