Counter (Open Availability- Chicago, IL)

Job Description

Job Description

Brand Introduction

Magnolia Bakery, the world’s most famous bakery, opened its first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has been cherished for its fresh-made classic American baked goods and warm, inviting atmosphere.

Today, Magnolia Bakery operates locations throughout New York City, Los Angeles, and Chicago, serves guests nationwide through its direct-to-consumer shipping business, and has a growing international presence across the Middle East and Southeast Asia. Building on nearly three decades of iconic brand recognition, Magnolia Bakery has entered an exciting new chapter of growth through U.S. franchising, expanding its footprint into new markets while continuing its thoughtful global expansion. This strategic growth allows more communities to experience the bakery’s signature hospitality and timeless desserts while preserving the quality and neighborhood charm that have defined the brand since 1996.

Position Summary

Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality, and customer service standards.

Key Duties & Responsibilities

Core Responsibilities

• Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner.
• Acknowledge all customers with a friendly smile and are highly responsive to needs and requests.
• Communicate clearly with each customer in a friendly and courteous way.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts out for display and monitor inventory of items for sale.
• Keep workstations and areas neat and clean

Food Safety & Quality 

• Follow all food safety and sanitation standards.

• Maintain compliance with company operating procedures.
• Ensure product quality and consistency standards are met.
• Report food safety, quality, maintenance, or equipment concerns to leadership.
• Maintain a clean, organized, and safe work environment.

Skills & Abilities 

Knowledge

• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Understand, respect, and maintain company policies and procedures.

Skills

• Customer service-oriented attitude.
• Strong communication skills.

Abilities

• Follow policies and procedures.
• Takes directions well and hits the ground running.
• Understands expectations of role and works within the boundaries of the role.
• Outgoing, friendly personality.
• Works well with a diverse team and treats people with respect.
• Responds positively to coaching and direction.
• Highly motivated and dependable with a strong work ethic.
• Desire to work in a fast-paced environment.
• Punctual. Arrives ready to work on time

Qualifications

Required

• No specific education, work experience, or certifications identified 

Success Measures 

Success in this role is measured by consistently performing the essential responsibilities of the position while contributing to a safe, productive, and guest-focused work environment.

Performance Indicators

• Ensure customer satisfaction.
• Handle counter transactions in a fast, efficient, and friendly manner.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Maintain clean and organized workstations.
• Wrap, stock, and display products accurately.
• Monitor inventory of items out for sale

Core Competencies

• Service: Customer Focus
• Wholehearted: Attention to Detail
• Extraordinary: Accountability
• Enterprising: Communication
• Together: Teamwork

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This role regularly requires the ability to:

• Stand and walk for extended periods.

• Frequently use hands and fingers to handle equipment, tools, or food products.
• Reach, bend, stoop, kneel, crouch, and twist.
• Lift and carry up to 25 pounds regularly.
• Occasionally lift up to 50 pounds.
• Push or pull carts, racks, and equipment.
• Work in refrigerated, freezer, and hot production environments.
• Perform repetitive motions throughout the workday.

Work Environment

• Fast-paced retail and/or production environment.

• Exposure kitchen equipment, ovens, mixers, and cleaning chemicals.
• Frequent interaction with guests, team members, and leadership.
• May require working mornings, evenings, weekends, holidays, and overtime as business needs to dictate.

Compensation

The hourly pay range for this position is $17.05 - $18.05 . Placement within this range will be based on relevant experience, skills, qualifications, internal equity, and business needs. Magnolia Bakery is committed to providing fair, competitive, and equitable compensation. Final offers may vary based on the unique qualifications of each candidate and applicable laws.

Benefits

Magnolia Bakery offers eligible team members a competitive benefits package that may include medical, dental, and vision insurance; a 401(k) plan; paid sick time; commuter benefits; voluntary life insurance; short- and long-term disability coverage; an Employee Assistance Program (EAP); LifeMart employee perks; employee discounts; a Shoes for Crews stipend; one complimentary dessert per shift; and competitive pay. Benefit eligibility and coverage are subject to applicable plan terms and company policies.

Acknowledgment

We are committed to attracting, developing, and retaining a diverse workforce and providing equal employment opportunities to all qualified applicants and employees. Magnolia does not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status. Upon hire, Magnolia will verify employment eligibility through the federal E-Verify system in accordance with applicable law.