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Senior Technical Support Engineer - Escalations & RCA

Nokia

Nokia in Coppell, Texas is seeking experienced professionals to join its Care organization. You will participate in pre- and post-sales activities, provide advanced system troubleshooting, and collaborate with R&D and vendors to resolve complex issues, including software upgrades and network deployments. This role emphasizes diagnosis, incident response, root cause analysis, and knowledge sharing through articles and training. #J-18808-Ljbffr Nokia

Vacancy posted 2 days ago
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