Processing Specialist

Job Description

Job Description

Processing Specialist

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. 

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank – as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. 

The Processing Specialist will be responsible for setting up business customers ancillary products and completing important back-end daily processes for the bank, while ensuring accuracy for branches and customers. A hard-working attitude is a plus in providing support to all of our customer-facing departments.

Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants.

Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!

Essential Functions

• Greet customers by phone and chat pleasantly and efficiently
• Knowledge of Operations Processing duties and back-end set ups for Product Solutions
• Originate wire transfers as well as administrative duties
• Process incoming deposits via digital deposit and mobile capture channels
• Serve as backup administrator for SCO system with the ability to create or re-set user information and run item queries
• ACH/IAT returns, prenotifications, and monitoring
• Positive Pay set up and support
• Maintain assigned work hours
• Work with others in a team environment
• Demonstrates knowledge of all accounts, products, and services offered
• Stays current on rates for CDs, savings, IRA and interest-bearing checking accounts
• Assists manager with miscellaneous office support as needed and when time allows
• Please note this is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at the times with or without notice

Skills and Abilities

• Excellent customer service skills
• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud
• Strong problem-solving skills
• Mathematical skills
• In-depth knowledge of our bank products and services
• Work well under pressure and in past-paced environment
• Strong communication skills
• High degree of accuracy
• Detailed and organized
• Maintain confidentiality at all times
• Maintain a positive attitude towards your team and customers
• Driven to succeed and open minded to learn more about new technology within our industry
• Accurate typing skills, including the use of work processing, spreadsheet software applications and email

Education

• High School Diploma or GED required, college preferred
• 2 years of banking required

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Candidates are subject to background and credit checks. Employement is contingent upon results that meet company standards and applicable laws.