Customer Service Supervisor

Supervisor, Customer Service (Call Center) Gerber Life Insurance is seeking an experienced Customer Service Supervisor to lead a team of customer service representatives in our inbound contact center. This role is ideal for a proven leader who thrives in a fast-paced environment, enjoys coaching and developing employees, and is passionate about delivering exceptional customer experiences while driving business results. What You’ll Do Lead, coach, and develop a team of customer service professionals supporting Gerber Life Insurance products. Drive team performance through ongoing coaching, mentoring, and performance management. Monitor productivity, quality, compliance, and customer experience metrics. Handle escalated customer concerns and sensitive service situations. Foster a culture of accountability, engagement, continuous improvement, and employee development. Partner with leadership, compliance, legal, and cross‑functional teams to achieve business objectives. Recruit, train, and develop high‑performing team members. What We’re Looking For 3+ years of leadership or supervisory experience with a proven ability to motivate and develop teams. Strong coaching, communication, and performance management skills. Experience in a call center, contact center, financial services, or insurance environment preferred. Ability to manage multiple priorities and drive results in a fast‑paced environment. Strong analytical, problem‑solving, and technical skills. Bachelor's degree or equivalent work experience preferred. Required Qualifications Must be able to work onsite in our Fremont, Michigan office . Must possess a Life, Accident & Health Insurance License OR be willing and able to obtain and maintain the license upon hire. Strong PC proficiency and ability to learn and utilize contact center technologies. Join a company committed to helping families protect what matters most while building a rewarding leadership career. You'll have the opportunity to make a direct impact on employee success, customer satisfaction, and business performance. Apply today if you're a customer-focused leader ready to take the next step in your career. #J-18808-Ljbffr