Technical Support Specialist

Job Description

Level 2 IT Support Technician – Onsite Dover, NJ - $35 p/h

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My client is an established Managed Service Provider (MSP) who at a very exciting point of investment so they are expanding their technical support team following the launch of a significant new project and increased client base.

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You will be client facing and have ownership of L2-L3 support tickets alongside small to medium sized impactful infrastructure projects, you will be predominantly working in large enterprise organisations within the financial services sector. You will be hands-on across a variety of tasks: troubleshooting, working with physical infrastructure, and developing their technical skill set.

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You will need:

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• L1/L2 support experience
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• Examples of being proactive, driven and organised
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• Experience with Office365
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• Experience with troubleshooting, installing and managing physical hardware
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• Work with enterprise networking equipment and infrastructure.
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You will get:

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• Uncapped, paid overtime
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• Market leading training and professional development
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• Client site visits
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• Team socials
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