Wraparound Supervisor/Facilitator Coach

Job Description

Job Description

DESCRIPTION

Directly supports the high-fidelity Wraparound program by providing feedback to recognize strengths and build skill competence, and routine consultation to ensure direct service staff can consistently demonstrate the Wraparound process with fidelity. The coach uses a variety of strategies to support direct service staff in how to work with children, youth and parents in a team process, through modeling, group and individual coaching, documentation review as well as other methods that build knowledge, effective skills, and increased fidelity. The coach models the Wraparound principals, standards, and practical application of the philosophy, and has the demonstrated skills required to serve as a mastery level high fidelity practitioner they are coaching. The Coach continually assesses workforce skills, providing feedback and creating development plans using continuous quality improvement (CQI) efforts to improve common workforce skill deficits.

DUTIES

SUPERVISOR EXPECTATIONS

Supervise Wraparound Facilitators to implement the NM High-Fidelity Wraparound model including, but not limited to: 

• Assure that all families enrolled are reviewed at least twice per month.
• Utilize all NMHFW Forms, tools, documentation, protocols.
• NM High-Fidelity Wraparound FIT track, CIT track and Wraparound re-certification
• Timely program evaluation and data collection
• Adhere to internal agency expectations.
• Attend all coaching sessions of High-Fidelity Wraparound Staff
• Maintain Coaching Prep Form / Log indicating frequency of coaching per family.
• Conduct ongoing NM High Fidelity Wraparound specific, outreach, and training to educate local system partners, consumers, and stakeholders as to the NM High Fidelity Wraparound model/process, eligibility and fit for referral considerations.
• Attend NM High Fidelity Provider meetings as scheduled by CYFD-BHS 

COACHING EXPECTATIONS

The coaching role primarily consists of giving coaching/technical assistance to Wraparound Facilitators pertaining to the fidelity practice of the NM Wraparound CARES model. A coaching endorsement from CYFD-BHS is necessary to engage in coaching activities. A CYFD-BHS endorsed Wraparound Coach must follow the NM Wraparound CARES coaching model including:

• Provide individual and group coaching and technical assistance.
• Provide side by side coaching in the Wraparound practice.
• Provide technical assistance to address systemic barriers.
• Develop facilitators to competency. 
• Have familiarity with the NM Wraparound CARES training curriculum. 
• Be able to train the NM Wraparound CARES training curriculum.
• Attend all periodic coaching consultations.

EDUCATION/EXPERIENCE

Required

• Bachelor's degree in Social Work, Psychology, Human Development, Education, Public/Business Administration, Communications, or a discipline appropriate to the training being conducted.
• At least four (4) years' experience working with the target population and/or High-Fidelity Wraparound program and supervision. Lived experience can count for two (2) of the four (4) years required experience.

Preferred

• Master's degree in Social Work, Psychology, Human Development, Education, Public/Business Administration, Communications, or a discipline appropriate to the training being conducted.
• At least two (2) years' experience working with the target population and/or High-Fidelity Wraparound program and supervision. Lived experience can count for one (1) of the two (2) years required experience.

QUALIFICATIONS

Required

• Must have current Wraparound Facilitator Certification from the New Mexico Credentialing Board for Behavioral Health Professionals (NMCBBHP) and Coach Endorsement or ability to be approved to become a Coach in Training (CIT). 
  • Obtain the Coach Endorsement within 6 months from being accepted in the CIT track.
  • Maintain Coaching Endorsement, reviewed every 2 years at Wraparound Recertification.
• Coaching and workforce development experience in behavioral health field.
• Strong leadership, communication, organizational, and management skills.
• Excellent training and group facilitation skills.
• Maintain a valid and unrestricted NM Driver’s License
• Must pass NM CYFD fingerprint clearance check to maintain employment. 
• Must pass and maintain a Driving Record clearance in accordance with GCLC policies and procedures.
• Must be able to use personal vehicle over the course of employment.
• Maintain valid and sufficient personal automobile insurance (100/300/100). 

Preferred

• Bilingual (English/Spanish) both verbal and written. 
• Ability to learn new information and apply it to Wraparound coaching and technical assistance.
• Strong critical thinking skills that aid in assessing strengths and weaknesses of approaches to problems and the viability of various solutions.
• Strong writing skills and ability to present information concisely.
• Ability to work cooperatively with others in a professional, ethical, and respectful way.

LEVEL AND DEGREE OF SUPERVISION

Clinical supervision provided by the Director of Community Services. Will consult with the CFO and or CEO on budget, administrative, and contractual matters related to service delivery. Expected to be highly motivated and self-directed. Supervision includes weekly team meetings, Management committee meetings, Quality Improvement committee meetings and general staff meetings.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 
• Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.
• Must be able to assist passengers when needed.

CONDITIONS OF WORK

Hiring and promotion will be accomplished in compliance with GCLC’s Personnel Policies and Procedures. This position is exempt under the Fair Labor Standards Act. This position requires a minimum of 40 hours per week, generally Monday through Friday. Hours or days may vary according to need. Personal transportation is mandatory. Travel may be required for delivery of services, training, or conferences. 

Guidance Center of Lea County, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.