Customer Service Representative

Customer Service Representative

Surestaff is immediately hiring for a Customer Service Representative for a large distribution center located in Joliet, IL. The Customer Service Representative will be responsible for processing customer orders and making sure they get to the proper location each day. Surestaff is invested in their team members! All temp-to-hire employees are offered competitive compensation ($20/hr.) as well as a benefits package including health insurance (medical, dental, and vision).

Available shifts include: Mon-Fri 8am-5pm

Responsibilities of the Customer Service Representative:

• Process customer orders, distribution accounts, invoicing, billing, and daily data entry for receiving, shipping, inventory management, and ETMS transactions.
• Prepare accurate operational reports, maintain inventory records, monitor product availability, and process receipts, puts away, moves, picks, shipments, cycle counts, returns, damage records, and backorder logs.
• Coordinate transportation activities, including rating domestic freight, expediting shipments, tracking orders, verifying invoices, and ensuring accurate customer billing.
• Serve as the primary liaison between customers, warehouse personnel, and internal departments by resolving inquiries, coordinating account activities, communicating shipment updates, and reporting customer feedback to management.
• Maintain customer order documentation, procedures manuals, inventory records, and administrative files while providing general clerical support, including phone coverage, filing, research, and special projects.

Preferred Qualifications of the Customer Service Representative:

• Bi-lingual abilities a plus.
• Typing experience- 30 wpm
• 10-key by touch
• Previous experience working in an office environment
• Knowledge of the global logistics industry
• Proficient computer skills, specifically MS Office programs
• Ability to work in a very busy and active office environment
• Education (preferred level) high school degree.
• Experience (minimum level of direct experience in a similar position) 2 years.
• Previous experience in inventory control and/or distribution operations

About Surestaff

At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us:

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment Decisions In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment-related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!