Behavioral Health & Security Associate BH Intake Unit

Overview

Provide a safe environment for patients visitors and staff in the Behavioral Health service line and to assist in providing care to individuals with behavioral/emotional/mental health problems.

Responsibilities

THERAPEUTIC ENVIRONMENT AND SAFETY FOCUS: Assists in the creation and maintenance of a safe caring nurturing healing and educative environment.

• Ensures patient visitor and staff safety by following policies/procedures and adhering to the National Patient Safety Goals
• Sets behavioral limits on patients according to hospital and ED policies
• De-escalates patients utilizing CPI techniques
• Takes initiative in making decisions and taking immediate action to ensure safety
• Participates in application of seclusion/restraints when appropriate; provides monitoring of patients in such situations; completes appropriate documentation including restriction of rights forms
• Participates in patient and staff debriefing
• Interfaces effectively with Behavioral Health ED and Security staff to promote a safe environment; calls for additional assistance if needed
• Provides supportive care to patients and families when appropriate
• Continuously monitors video/audio equipment to ensure patient visitor and staff safety and/or makes rounds in the immediate patient care area
• Completes electronic event reports as indicated

ASSESSMENT FOCUS: Obtains pertinent clinical data from patients/significant others seeking Behavioral Health Services.

• Serves as a point of entry for the Behavioral Health Service Line
• Answers all calls in a timely manner
• Ensures patients are treated with respect and dignity
• Obtains pertinent information from referral sources seeking patient admission to effectively and efficiently triage requests for services
• Assists in facilitating admissions or making referrals to appropriate resources
• Utilizes collected data to triage Behavioral Health patients and ensure appropriate level of care is recommended
• Ensures compliance with legal components of admissions/treatment recommendations (mental health code confidentiality act voluntary/involuntary admissions patients rights obtaining releases of information)
• Assists in administering/scoring assessment scales per protocol as needed
• Documents assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decision
• Documents interventions in a succinct and goal directed manner using DAIR format
• Incorporates Recovery principles in all therapeutic interventions
• Provides support sets limits and/or facilitates learning from the situation if/when providing direct patient care

PERFORMANCE IMPROVEMENT FOCUS: Assists in Performance Improvement activities for area.

• Actively promotes and achieves customer satisfaction (patient family departments and physicians)
• Assists in completing chart audits and compiling other data to evaluate performance
• Compiles and assists in analyzing intake utilization and patient flow data
• Generates ideas for improving processes treatment and patient care
• Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans

COMMUNITY RESOURCE FOCUS: Assists with disposition planning and serves as a referral source for patients seeking assistance.

• Educates Behavioral Health patients/families/significant others about the Behavioral Health Service Line
• Possesses a working knowledge of community services
• Assists in referring patients to the most clinically appropriate setting
• Assists in making arrangements for recommended services (for example makes appointments with follow up providers etc.)
• Documents patients requests for services suggested referrals and disposition of such
• Incorporates Recovery principles in disposition planning
• Assists in conducting follow up surveys to ensure patients needs were met (patient satisfaction follow up appointments etc.)
• Assists with removing any barriers patients/families encounter with recommendations
• Acts as a patient advocate to gain access to community services
• Maintains solid working relationships with other community providers
• Recognizes and reports abuse/neglect situations as required by law

Qualifications

Certifications:

• Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
• Crisis Prevention Institute (CPI) Training within 3 months

Education: Bachelors Degree: Psychology Social Work Criminal Justice Related Field.

Other Requirements

Writes reads comprehends and speaks fluent English. Basic computer knowledge using word processing spreadsheet email and web browser. Multicultural sensitivity Critical thinking skills using independent judgment in making decisions. Advanced reading writing and oral skills Ability to utilize PC including basic elements of Windows environment keyboarding work with mouse and perform basic computer tasks with instruction.

Carle Health Company Overview

Find it here.

Discover the job the career the purpose you were meant for. At Carle Health were committed to fostering a workplace where every team member feels valued respected and empowered where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17000 team members and providers work together to support patient care across central and southeastern Illinois. Weve grown to include eight award-winning hospitals and a multispecialty provider group with more than 1500 doctors and advanced practice providers. Were developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine the worlds first engineering-based medical school and Methodist College. Carle BroMenn Medical Center Carle Foundation Hospital Carle Health Methodist Hospital Carle Health Proctor Hospital Carle Health Pekin Hospital and Carle Hoopeston Regional Health Center hold Magnet designations the nations highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. For more information:

Salary Range

The compensation range for this position is $17.89per hour - $28.98per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including but not limited to the candidates experience qualifications location training licenses shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit

Required Experience:

IC