Plumbing Service Manager

Job Description

Job Description

Lead Spokane Valley's top team of plumbers! Raptor Rooter & Plumbing seeks a full-time Plumbing Service Manager ready for a career boost. Join our team to earn $90,000 - $130,000/year and enjoy these benefits:Health, dental, and visionEmployee assistance program401(k) with 3% matchPTO (after 6 months)Corporate discount at local fitness centerEmployee education program that covers classes and licensing fees for certain licensesConsistent scheduleOptions for growth within the companyThis is a full-time lead plumber position. You will work standard business hours with flexibility to support our 24/7 emergency service. WHO WE ARESince 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further! ARE YOU THE PLUMBING SERVICE MANAGER WE NEED?As a Plumbing Service Manager, you'll assist plumbers and helpers by solving problems and answering questions to ensure smooth job completion. You'll provide quality field training to technicians (once per month) and lead weekly technical and sales training. Providing constructive feedback on service issues and monitoring monthly performance will also be key. Your ability to create and monitor performance standards will keep technicians and customer service reps on track. Collaborating with the business manager on equipment needs, orders, and policies will be another aspect. Administratively, you will review ServiceTitan and invoices for pricing accuracy, missing items, and upsell opportunities.REQUIRED EXPERIENCE & ABILITIES:5+ years of experience as a service plumber2+ years of management experience preferred2+ years of business school educationPL02 certificationPL01 certification - preferredAbility to identify training needs and develop training programsAbility to set standards and conduct performance reviewsAbility to meet revenue targets and identify new streams of incomeAbility to take phone calls on weekends until 10:00 pmAbility to professionally handle customer complaintsServiceTitan proficiencyValid driver's licenseHigh school degree or equivalentDESIRED TRAITS:Excellent leadership and interpersonal skillsReliable, persistent, and a self-starter mentalityWillingness to learn moreReady to lead our plumbers as a Plumbing Service Manager? Fill out our mobile-friendly 3-minute initial application now!Candidates must successfully pass a background check. Please note that any job offer extended will be contingent upon the results of the background testing.

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