Remote Operation and Support Engineer (f/m/d)

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.

As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voices brand, attract new customers and keep existing clients excited about our products.

We are growing our Mexico-based team and looking for operation and support engineers. What you’ll do: Continuous operations of the solution.
Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
Troubleshoot IMS Telco or Cloud-related issues.
Keep clients updated on the progress .
Continuously monitor the deployed solutions.
Continuously improve internal processes and KPI.
Our Ideal new colleague:
Experience with Linux machines (setup, admin, operation).
Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
Debugging and tracing skills (Wireshark).
You are experienced with IMS.
V ery good communication and customer handling skills.
Fluency in English.
Available to work in rotating shifts
Experience providing support to technical clients and their teams.

Nice to have:
Knowledge of signaling standards and protocols such as SIP and Diameter.
Experience with Kubernetes administration.
Worked with public clouds like AWS and GCP.
Experience in mobile networks (EPC and 5G).

A little more about our culture and why you should join
Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and dont mind where and when you work
We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry
We offer you the culture of a fast-growing start-up with the maturity of an enterprise company
We are more interested in your experience and knowledge than formal degrees
Entrepreneurial culture and flat hierarchies
Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)
Home office budget (for full-time employees)